LogRocket

"A game-changer for troubleshooting customer sessions"

What do you like best about LogRocket? I have been using LogRocket a little less than a year now and it has truly enhanced the way I handle customer issues. The most utilized feature of LogRocket is its ability to give me a front row seat to our customers' sessions. Being able to watch exactly what our users are doing on our website or app has been a game-changer. It allows us to see their interactions, pinpoint the exact moments when issues occur, and understand their frustrations better. ...

"Provides incredible transparency into user struggles"

What do you like best about LogRocket? It's very easy to see exactly what a user experienced and helps with troubleshooting any bugs they may encounter. It's easy to see the exact state of the UI and makes reproducing bugs easy. We've also used logrocket to recover lost data by viewing sessions and see what our users have entered. It's also helped us identify some UI frustrations. We've had some demos from the sales/support teams to identify new features and are excited to use them when our ...

"Game changer in getting user visibility for developers"

What do you like best about LogRocket? Simplicity of implementation coupled with direct visibility into user experience What do you dislike about LogRocket? In all honesty, nothing really. It's been a fantastic tool to use What problems is LogRocket solving and how is that benefiting you? Giving us visibility into the user experience through session replay and a rich feedback tool that provides a lot of useful context along with the user's issue

"Error Analytics of LogRocket"

What do you like best about LogRocket? LogRocket gives you valuable insights about the errors and issues in your product multiple features and its pretty easy to use. What do you dislike about LogRocket? Nothing so far. It has good error insights that is very useful for developers. What problems is LogRocket solving and how is that benefiting you? Three main problems that LogRocket solves for you is that it gives you valuable insights of the bug, the overall product analytics and the ...

"Amazing tool - An invaluable resource for a variety of tasks"

What do you like best about LogRocket? It's so easy to help with diagnosing errors, issues, as well as looking at customer's journeys including very satisfying journeys where our UX has nailed the problem, as well as frustrating ones where we haven't. It's integration into other tools like slack is great! Dozens of our staff are reliant on LogRocket What do you dislike about LogRocket? Not much, but it sometimes get's confused with multiple sessions from the same IP. I feel the JS error ...

"I love being able to see exactly what actions someone has taken"

What do you like best about LogRocket? When someone says they did something, I can see exactly what they did. What do you dislike about LogRocket? Can sometimes be hard to find the right session or it can show multiple sessions together What problems is LogRocket solving and how is that benefiting you? Disputes and bugs

"Rocketman"

What do you like best about LogRocket? I feel that this website is an extremely helpful tool as it allows us to track our users browsing sessions and see where they may have gone astray. I like the fact that it is very user friendly and runs very quickly. What do you dislike about LogRocket? The only thing would be is that sometimes we do run out of Log Rocket Sessions which somtimes allows us not to be able to view what we need. Lastly while it is not a Log Rocket issue per say I often ...

"Event Playback should at least have speed control"

What do you like best about LogRocket? The intuitive design makes it very easy to learn quickly. Especially for new users using it finding bugs is swift with LogRocket. I really like the playback view of the user interaction. What do you dislike about LogRocket? Some features are not working as expected such as the sorting feature in the tables, the sessions tab in order of descending was not correct. The other thing to check for the is event Playback does not allow to change the speed of ...

"Must have tool for customer satisfaction"

What do you like best about LogRocket? Reliable, easy to use, and elevates the customer experience from good to great. This is my daily go-to tool and can't imagine helping customers without the additional data that Logrocker provides. What do you dislike about LogRocket? While I'm used to it now, there were times where I would accidentally close out of the entire account I was looking at because I confused the most visible "x" out button for the smaller grey "x" that I needed to ...

"Easy and straight forward."

What do you like best about LogRocket? Easy to setup and provides solid analytics for my app. What do you dislike about LogRocket? I am usually pretty open and willing to provide constructive criticism but so far, it's been solid. What problems is LogRocket solving and how is that benefiting you? Primarily analytics and session replays