LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Perfect Remote Assistance Software

What do you like best? It's well built- for about any support situation. Logs are viewable right there of every action, able to be supervised by a supervisor while in live support session. Supports both mobile OS and Windows/Mac. What do you dislike? It needs to support ChromeOS but other than that the price might be a bit high for it. Recommendations to others considering the product: They are costly and moving licensing in a direction that will likely cost an organization ...

Almost Perfect

What do you like best? There's a lot to like. LMI makes it super simple to connect to remote users and troubleshoot their system. It also helps me manage lists of my regular customers systems so that I can access them easily after hours to perform regular maintenance. IF you are part of a support team, Rescue lets you easily transfer your session to another support representative, and it tracks the time you spend on each connection which helps with reporting. What do you dislike? ...

Great remote access tool for my small business

What do you like best? My company like LogMeIn Rescue for it's ease of access and simplicity for our clients to establish a remote connection. LMIR is safe and secure from our experience and find it to be a value to ourselves and our clients. We also like the status and connectivity records of the devices we support. What do you dislike? Sometime the organizational aspects in the admin portal can be simpler. Maybe some tutorial tools can be implemented to make sure we are using the ...

Easy to use for full remote control of computers

What do you like best? The easiest part is the install for the user. They click on a link and POOF its running. The next is the ability to just 'view' or control as an admin and do the things needed to remotely troubleshoot an issue. Super easy to also handle multiple sessions. The ability to also reboot the computer and connect to it before the user logs in. Integration with FreshService as well. What do you dislike? It doesn't automatically fix everything broken? ...

Great tool for remote support inside the cloud

What do you like best? The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and don't have any . What do you dislike? No complaints about this product have used for when people have to do software updates on my computer. Recommendations to others considering the product: Support's is great. What problems are you ...

Logmein Rescue a great tool for remoting in to users computers.

What do you like best? Logmein is a great tool to login remotely and help a users with problems they maybe having with their computer hardware or a software issue. You can lunch the desktop mode and have access to the user's desktop and you can also communicate with the user by sending each other instant messages. It also provides several ways of gaining remote access to the users computer. You can record the session with the user also. What do you dislike? Sometimes it can be slow ...

Log MeIn Rescue

What do you like best? My favorite thing about Log MeIn Rescueis its ease of installation. Once it is installed, you can quickly load the application and establish a remote desktop connection for troubleshooting. I also like that there is a built in chat feature which helps quickly transfer lines of code or other text. Or lets you communicate if a phone is not available. What do you dislike? My only real dislike is that you have to run the install file each time, but it loads ...

A Great Remote Technician/Assistance Tool!

What do you like best? I like the multiple ways you're able to start client sessions. By PIN Code, Email, Hyperlink, or SMS (Mobile). All sessions are seamless and very easy to navigate/control the device you're in. Also has a nice feature allowing you to quietly monitor/view any technicians open sessions. This is especially important when mentoring a fellow up and coming IT member. What do you dislike? Not very much... but if you want me to nitpick....Never been one to like a ton ...

Excellent resource to connect with a customer and assist them live.

What do you like best? I appreciate that I can be on the phone with a customer, and provide them with a link via email, or a 6-digit unique pin number in order to connect with them right away. It's super convenient and very easy to use. What do you dislike? I dislike that it can sometimes seem challenging for some of our less computer-literate customers to effectively initiate the connection. Recommendations to others considering the product: We have found the LogMeIn ...

Absolute model for superb remote connection

PROS & CONS What are the best aspects of this product? When you need instant and reliable remote connection, LogMeIn is the best choice. It is so easy and convenient to use that frontend users won’t have difficulties connecting with technical support for assistance. Even tech-giants, such as Microsoft, use LogMeIn for such purpose. What aspects are problematic or could work better? LogMeIn Rescue has a higher price tag than other options available. However, it is worth-paying, ...