LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Rock solid remote support tool

What do you like best? It handles just about anything you can throw at it really well. It's easy to use and in the rare event that you have an issue, their support is really good. The console is really well thought out and lets you manage multiple simultaneous connections at the same time. Unattended access is secure and made simple. This is particularly helpful for server access and remotely accessing desktops after hours. The ability to offer support remotely using any ...

this has saved my life on so many occasions!

What do you like best? it's not device / OS agnostic. I was introduced to logmein rescue in 2007, and it's been my go - to solution ever since then. It runs on almost everything, and getting assistance to a user is a simple matter of getting them to the right URL and installing the logmein component if needed. I love the fact it's just a matter of what it says on the tin. What do you dislike? The only thing (and I'm just being picky) that i dont like is that occasionally getting ...

Excellent Remote Support Tool

What do you like best? I have found LogMeIn Rescue to be the perfect tool for supporting remote clients technically. I love the file transfer tool and the ability to help our clients get connected so easily What do you dislike? There isn't must to dislike about the program other than the fact that it is expensive and I wouldn't be able to use it if our company didn't rely on it so heavily. Recommendations to others considering the product: If there was any way of making the ...

Log me in revirw5

What do you like best? The ease of use. The interface is not complicated. Tools are good. What do you dislike? I don't have any dislikes at this time. What problems are you solving with the product? What benefits have you realized? The ability to perform software updates, installations, and overall troubleshooting for our users spread across 4 states and Canada.

very easy to use and so many features

What do you like best? I have used other remote software and LMI is by far the best! I love how you can transfer files easily by drag and drop. Being able to see the remote users hardware and software specs is really helpful also since many users are computer illiterate and don't know anything about their computer. Being able to rename the desktops is helpful if you are on several machines at once What do you dislike? not being able to log out of rescue to allow someone else to ...

LogMeIn Rescue takes the cake in remote control software

What do you like best? I love everything. LMIR lets me use scripts to easily push programs and files I need to customer computers and run them immediately. I can use a file transfer to get over big files that the customer needs. I can work on multiple computers simultaneously in tabs next to each other. Sessions can be transferred back and forth between agents so customers can have a continuous experience without worrying about their session being dropped. What do you dislike? ...

Great way to remote access computers

What do you like best? I love that my tech support department from 8 hours away can log into my laptop remotely and find out why my computer is misbehaving. What do you dislike? Nothing, really. I think it is easy to use and very secure. Recommendations to others considering the product: I love it. It is so easy to connect to our tech support representatives. What problems are you solving with the product? What benefits have you realized? The business problem we are ...

Excellent remote helpdesk

What do you like best? It is easy to use on both ends. I like the control I have when helping remote users especially now when so many workers are remote What do you dislike? It takes a while to connect, not a big issues since I know it has more to do with the networks I am working in , also some issues with less tech savvy user in allowing permissions Recommendations to others considering the product: It is simple to explain to users who aren't necessarily good with ...

LogMeIn Rescue is the true Cadillac of real-time remote access software

What do you like best? LogMeIn Rescue is even used by vendors like Microsoft. It is the best and easiest solution to obtain immediate remote access. The solution makes it very easy for the end user to establish a remote connection with the technician, even if they are not savvy. What do you dislike? The cost for the software (in a market that is fiercely competitive) is a bit high. LogMeIn knows they are the leader in the market and is priced accordingly. What problems are you ...

Logmein is a very useful and reliable tool.

What do you like best? The ease of logging into a client's computer and the ability to transfer files. What do you dislike? In some cases a Sage software product will not allow me to access it through logmein on the clients computer. Recommendations to others considering the product: This product is really ease to use with a great range of functionality for remote access. What problems are you solving with the product? What benefits have you realized? Fixing Sage ...