LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Great remote software.

What do you like best? Ease of use for end user and features to be able to connect. What do you dislike? Not much, it provides the service we need. What problems are you solving with the product? What benefits have you realized? Remote support.

Remote assistance to clients is everything

What do you like best? The user experience as reported by our clients is great and that makes this software one of a kind, further it is very easy to set up and the fact that it gives the client control and a sense of security to wade off any interaction they feel is not safe is another great feature of the customer applet of the software. The efficiency and effectiveness of the software giving us timely reach and response to our clients issues is something that has become indispensable ...

LogMeIn Rescue is a great software to fix other's computer issues

What do you like best? I like you are able to troubleshoot another person's computer issues without having to physically be there with them. What do you dislike? Sometimes it can be hard to use id the other person has a slower internet connection. Recommendations to others considering the product: LogMeIn Rescue is an easy and great way to be able to control/access customers' computers so you can fix issues without having to physically be with the customer. What ...

LogMeIn has made supporting users much easier.

What do you like best? Just being able to see what the end user sees is a great help. With some older users sometimes their description of the problem is not the best, being able to see it saves a lot of time. What do you dislike? I don't think that there is any complaints I have. Maybe when we tried connecting to phones that was hit or miss but I think that is more with the various phones that are out there and haven't tried for a few years so it may be better now. ...

LogMeIn Rescue

What do you like best? File transfer and ability to use like the client side. What do you dislike? Application is not built in to client. Instead of installing another software. What problems are you solving with the product? What benefits have you realized? Helpdesk

Chat Support

What do you like best? The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option. ...

Better remote application

What do you like best? I like the way the controls are on the remote screen. I work on the application every day. It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop. What do you dislike? When we are on remote session with customers, the there are too many toolbars and it is taking too much of space. It would be nice if the remote computer screen is bigger than usual. I know there is full screen ...

Sr. Technical Support Specialist II

What do you like best? The quickness and connection speeds of LMI rescue. If needed for external control for reboots and checking task manager of clients servers. What do you dislike? The search function. LMI updates a while ago and now it will only search one word rather than the string you type. If you add a second word, it makes that the primary search. Recommendations to others considering the product: Great platform of your PC can handle the console. What problems ...

LogMeIn Rescue saves us time and money many times over.

What do you like best? The best part of LoMeIn Rescue is the ease of use for our users. Most can grasp being walked through starting a remote session. What do you dislike? The mobile remote support still seems "clunky" and unusable for some platforms. We also have issues with unattended access not working over time. Recommendations to others considering the product: If you need a help-desk or remote administrative solution across many PCs or Macs, this is for you. What ...

Log Me In Rescue Customer and Tech Consoles

What do you like best? I love that it is somewhat easy to use. I deal with customers of all kinds on a regular basis and some are extremely comfortable with computers but most are not and I have found that this program is easy to use with customers of all kinds. What do you dislike? It could use a little bit less security at first download and run process Recommendations to others considering the product: I recommend for anyone wanting a user friendly Remote Session ...