LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Computer Support Company Review

What do you like best? We've used the program for over 5 years with great results. Its easy for our clients to give us access to their system and it allows us to handle more service calls during the day. We have many computers on unattended access which also works out great for handling our clients with Servers. What do you dislike? No mobile app. It would be tough to run it on a phone I understand but a tablet would be handy. Recommendations to others considering the ...

Lmi rescue

What do you like best? We can access computers quickly and easily tio give them support for remote issues What do you dislike? Would like ability to store credentials to computers in unattended access, in order to access them quicker and more often What problems are you solving with the product? What benefits have you realized? Supporting customers is easier south console

An awesome tool that aids in remote assistance!

PROS & CONS What are the best aspects of this product? I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using. What aspects are problematic or could work better? Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how ...

An awesome tool that aids in remote assistance!

PROS & CONS What are the best aspects of this product? I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using. What aspects are problematic or could work better? Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how ...

Great software

What do you like best? ease Of connection Ease of use Able to upload software to resolve issues Able to connect to multiple computers What do you dislike? Nothing I can think of. Logmein has come a long way over the years and I’m sure they’re one of the top IT softwares out in the market today’s Recommendations to others considering the product: It’s a great way to connect and resolve issues quickly. What problems are you solving with the product? What ...

A great resource in linking with customers and helping them out in real-time.

PROS & CONS What are the best aspects of this product? I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize. What aspects are problematic or could work better? I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection. What specific ...

Excellent Remote Resource

What do you like best? The different options the tool allows including mobile devices What do you dislike? It doesn't auto switch computers to not sleep/hibernate when remoting in. File transfers can be slow. Recommendations to others considering the product: Improve mobile tempting and allow more phones to use. Increase file transfer speeds What problems are you solving with the product? What benefits have you realized? Easy back up remote tool we use when our ...

User-friendly remote control software

PROS & CONS What are the best aspects of this product? LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple computers at the same time. We can transfer sessions back and forth between members, the customers can have regular experience without worrying about session being lost. What aspects are problematic or could work better? Whenever I put a session on hold or try to ...

Easy to use software

What do you like best? The app features a lens program and easy to use dashboard. What do you dislike? The mobile app. I would recommend a more user friendly app when troubleahooting business anartphones What problems are you solving with the product? What benefits have you realized? Computer booting issues, internet connectivity problems. Operating system updates.

LogMeIn Rescue

What do you like best? The ability to provide remote support to end users without having to actually visit their physical location is priceless. What do you dislike? Took me a little bit while to get used to the interface. But, once you do it is quite powerful. Recommendations to others considering the product: Sign up for a free Trial and try it out. Also get on a live webinar with them and let them show you everything that it will do. Even if you are using it they can ...