LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Excellent resource for technical assistance

What do you like best? Excellent resource for technical assistance What do you dislike? Log Me In rescue does not have a lot of shortcomings would like to have video access with the user at the same time as troubleshooting the computer but aside from that everything works well What problems are you solving with the product? What benefits have you realized? Log Me In rescue gives me the technical resources to troubleshoot and access Computers normally I would not be able to ...

Whatever did we do before there was LogMeIn Rescue?

What do you like best? I like the fact that I can resolve over 95% of my customer support issues without ever putting my outside clothes on. Yay Pajamas! The ease of access, and the efficency of the data connection makes it possible to do useful support while tethered to a cell phone in an airport lounge. What do you dislike? There is an ability to store remote computer configurations, but it does not integrate with a high security password manager, so i still have to remember or ...

LMI is IT's Best Friend

What do you like best? The ability to store unattended access for different PCs that you support the most. Without having to walk a ton of users through rejoining a new session. The software is quick to launch and quick to get a connection to a remote PC even if the PC is having DNS issues. What do you dislike? Not being able to store credentials for unattended access. I also wish there was an asset management tool built into the software. I mean we are able to store the machines ...

Logmein Rescue

What do you like best? We love how easy it is to get a customer connected. It is the #1 reason we chose it over others. What do you dislike? Unattended access sometimes acts up on networking and when we CTRL-ALT-DEL and log in, as it logs us in, it kicks us out and when we reconnect, we have to CTRL-ALT-DEL again... and it gets in a loop. We have to use another product to break the cycle Also, the time tracker would be nice for a pause option. Sometime we start a process and ...

Logmein Rescue!

What do you like best? Viewing clients screens, remote IT support, east of use. helping people fix their issues!! Cell phone remote activity is pretty good, but not the best. What do you dislike? people sometimes have a hard time getting to logmein123.com. Some disconnections occur when people are on bad internet connections. What problems are you solving with the product? What benefits have you realized? IT solution

A great resource in linking with customers and helping them out in real-time.

PROS & CONS What are the best aspects of this product? I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize. What aspects are problematic or could work better? I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection. What specific ...

Amazing piece of software for remote support.

What do you like best? The sessions are recorded. Easy log in through their website. Good level of security. What do you dislike? Nothing in particular. Very well thought product. Recommendations to others considering the product: Highly recommened for end user support. What problems are you solving with the product? What benefits have you realized? End user support.

Long time user

What do you like best? Remote desktop is very helpful and easy to use What do you dislike? There is very little to dislike considering it performs as expected Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Saves me time traveling from site to site. It also allows me to connect with no remote user after the first connection is established!

the best and most reliable remote support

What do you like best? its reliable and it works all the time, I tried all others including teamviewer, go2assist, screenconnect What do you dislike? its a bit on the pricey side, and talking to customer support is not that fruitful Recommendations to others considering the product: negotiate a price for 3 years otherwise you might feel ripped off at renewal What problems are you solving with the product? What benefits have you realized? I manage all my local pc's ...

Very helpful in supporting our clients

What do you like best? The integrated dashboard lets you control a client's computer, do file transfers, or share your own screen all from one place. There is also a built in chat. I also like the ease of the 6 digit code that can be entered at our site for quick support. What do you dislike? Not much! The customization features for adding to your website are a bit frustrating, but we were able to master it after some trial and error. Recommendations to others considering ...