LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

LogMeIn gets the job done, but could be streamlined

What do you like best? Runs quickly, light on system resources, familiarity What do you dislike? Interface is outdated and not very intuitive to navigate, could definitely use a redesign Recommendations to others considering the product: If you're not worried about future innovation and just want something stable, it will serve you well. If you want improvements, you might want to look elsewhere. What problems are you solving with the product? What benefits have you ...

LogMeIn Rescue for Customer Service

What do you like best? I liked that it was easy to access for clients - we had a button on top of our software help page. What do you dislike? The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call. Recommendations to others considering the product: If you have a large staff and large budget for client support than this is a great tool. Unfortunately, we ...

LogMeIn Review

What do you like best? Convenient for connecting to remote host for troubleshooting when a full version of LogMeIn is not present on the host computer. It can be deployed to a remote via several different methods including direct download and email links. Low host system requirements. One very useful feature is the ability to move files to the remote computer. Using Rescue does allow you to save on full licensing by not having to maintain a license for computers that are not regularly ...

"The standard for IT Professionals"

What do you like best about LogMeIn Rescue by GoTo? Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices.

"It's an awesome software to connect with user through remote"

What do you like best about LogMeIn Rescue by GoTo? It's easy access to users computer with admin accessibility What do you dislike about LogMeIn Rescue by GoTo?

"Nice tool for remote assistant"

What do you like best about LogMeIn Rescue by GoTo? Rescue lens app which help you to access user mobile camera and guide the user

"Rescue to the Rescue"

What do you like best about LogMeIn Rescue by GoTo? How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs.

"Rescue Lives Up To Their Name!!!"

What do you like best about LogMeIn Rescue by GoTo? I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool.

"Great and Intuitive Tool For User"

What do you like best about LogMeIn Rescue by GoTo? I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it.

"Great Product for remote support needs"

What do you like best about LogMeIn Rescue by GoTo? Love the ease of which we can connect remotely to our clients and help resolve their issues.