LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Clunky Program But Great Features

What do you like best? I love the ability to add unattended access to any computer I need so that I can access them with out the users completing the connection process each time. Really cuts down on frustration. What do you dislike? Some side features seem really clunky and inefficient. The file transfer protocol is difficult to navigate for example. Also seems to take a minute to connect and can seem like it failed but you just need to wait longer. What problems are you ...

Log Me In to the Rescue!

What do you like best? The quick access for our clients to be able to access assistance from our technicians is perfect. The ability to reboot, have root access, blackout screens for certain processes that base level users should not be able to use, copy and paste from my terminal are great too! The timeout warnings when I get sidetracked with a different project. What do you dislike? The slightly sluggish performance. Not sure if it's run on Java still like it was in the past but ...

Powerful and easy-to-use

What do you like best? - Love the Rescue Lens feature - Powerful tool that allows our technicians to do many things remotely - Love that we can remotely connect and reboot machine several times without needing the end user to be there in front of the machine the whole time What do you dislike? - Time it takes to set up connection especially when dealing with technology-challenged end users - Wish the Mobile Support features were better for iOS Recommendations to ...

Remote control

What do you like best? the ability to remote control for a computer not on our network What do you dislike? The cost of Logmein is a bit higher than i would want to spend. does not integrate with our current ITSM ticketing system What problems are you solving with the product? What benefits have you realized? the ability to remote control for a computer not on our network

LogMeIn Helps me help my peers

What do you like best? I like that I'm able to easily remote into anyone of my coworkers PCs and figure out how to help What do you dislike? Sometimes the application can feel laggy or take a few minutes to establish a connection to the end user's machine. What problems are you solving with the product? What benefits have you realized? Our company has locations spread across 5 states, it would be next to impossible to service all employees without something like LogMeIn

Great functionality for team member support not on the network

What do you like best? Ease of use is the number one - quick and easy for team members to use and feel secure that the connection being given is to the support desk What do you dislike? For team member support for those who are on the network it would be useful to have the tool restricted to only be functional from with then network for real security What problems are you solving with the product? What benefits have you realized? Support of team members not on the network

log me in rescue review

What do you like best? support for multiple operating systems and mobile devices What do you dislike? does not provide ability to group connections What problems are you solving with the product? What benefits have you realized? IT Services, point of sale

LogMeIn Rescue gives us the tools to remotely help.

What do you like best? LMI Rescue is great for connecting with users and providing high-level customer support. Through a simple download and install process, you can be connected with a customer's computer to troubleshoot and help them resolve various issues. You can also send files back and forth as needed or share URLs through a simple macro programming so that you can quickly help a user find answers to common questions. Additionally, if you need to remotely access a computer when ...

Hit and Miss

What do you like best? The software was capable of fast connections for quick resolution of user issues. Users were always aware of who they were connecting with. The chat feature was responsive and screenshots were easy to store. What do you dislike? Whether due to company policy or as a limitation of the software, my team and I had no admin access on user systems. At some point, connection speed become much slower, leading to a nearly two minute delay between the user ...

Works most of the time

What do you like best? Logmein Rescue is easy to use and creating link for clients to use is easy. Transferring files is simple and intuitive, setting up access on client machines is pretty straight forward, and saving access to clients machines is simple and transparent. What do you dislike? On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am ...