LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Great seamless integration to provide remote support from the incident screen

What do you like best? The LogMeIn rescue setup was incredibly easy, and the integration works very well. You have a simple UI Action on the Incident screen to generate a new session, which saves support agents a ton of time! What do you dislike? The UI Action is only on the Incident screen - custom development was required to add it to other screens such as Caller or Service Request (Catalog Task). The integration requires the email address to be the same on the user profile, ...

LMI is a great Remote Support tool

What do you like best? The best thing about logMeIN is that it allows you to have multiple agents join the same session as well as it allows the agent to Chat with the end user. It also allows you to run scripts on userrs workstation to resolve issues automatically without delay. What do you dislike? It requires the applet to be downloaded on the workstation. it takes some and sometimes gets difficult with non technical user. The process just extends before you even start with your ...

Effortless integration

What do you like best? I am able to assist our employees remotely with their technical needs. What do you dislike? Being able to do seamless integration and update of incidents What problems are you solving with the product? What benefits have you realized? Work with end users proactively without the need for them to be physically present for troubleshooting

The most versatile remote support solution

What do you like best? The queue system is a great feature for technicians who have a lot of sessions to deal with. File manager and it's integrated feature set is very useful when transferring large amounts of files to and from a customer computer. We have used this extensively when vehicle calibrations needed to be moved to the customer computer for programming purposes. What do you dislike? Splitting the chat windows automatically changes the session you are viewing when you ...

Great Service

What do you like best? The ease of use is a key thing to using logmein. I like the unattended access portion as well ! What do you dislike? The software updates but doesn't provide a change log. What problems are you solving with the product? What benefits have you realized? Assistance with customers who are thousands of miles apart.

Positive

What do you like best? Up to 10 simultaneous support sessions, display sessions in separate windows, file transfers, event logs, overall reliability. What do you dislike? Occasionally unable to connect to computer; shows "connecting" status but no connection made. Ironically I can usually get on the same machine just fine using my Logmein Central account. What problems are you solving with the product? What benefits have you realized? Any and all problems with my client's ...

LogMeIn Rescue

What do you like best? Ease of use from client and host side, has multiple was to send clients the access requests. What do you dislike? Lacks in control when admin level is needed. What problems are you solving with the product? What benefits have you realized? Providing remote support for clients

A software coming in to the rescue!

PROS & CONS What are the best aspects of this product? Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project. What aspects are problematic or could work better? Performance ...

A software that's clunky but armed with great functionality.

PROS & CONS What are the best aspects of this product? I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration. What aspects are problematic or could work better? Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard ...

A software that's clunky but armed with great functionality.

PROS & CONS What are the best aspects of this product? I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration. What aspects are problematic or could work better? Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard ...