LogMeIn Rescue Reviews in January 2025: User Ratings, Pros & Cons

Remote access made easy

What do you like best? It has ability to provide glitch-free remote access even on a moderate connection. Adequate for a mid-level service-based company. What do you dislike? Calling feature should also have been added to make it even more competitive What problems are you solving with the product? What benefits have you realized? Client's system management for monthly support activities

LMI Rescue is a good tech support software

What do you like best? It allows users to fix customer's computer issues without having to physically be with the customer. What do you dislike? If the customer has slow internet, it could be difficult to connect with them. Recommendations to others considering the product: I recommend using LMI Rescue to users who want to solve customer computer issues without physically being with the customer. What problems are you solving with the product? What benefits have you ...

Great and useful features

PROS & CONS What are the best aspects of this product? First of all, I love the Rescue Lens feature, this feature is very useful and powerful. Additionally, this tool allows technicians to do many things remotely, they can help our clients quickly and easily. I love the ability to remotely connect and reboot the computer several times, and at the same time the user doesn’t have to be in front of the computer the whole time. What aspects are problematic or could work better? It ...

Fantastic product, better than the rest

What do you like best? We used log me in for a number of years as our go to remote tool, it was streamlined, smooth and had great features What do you dislike? The clunky way to gain remote connection What problems are you solving with the product? What benefits have you realized? We are able to assist clients with their IT issues using this oroduct

A software coming in to the rescue!

PROS & CONS What are the best aspects of this product? Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project. What aspects are problematic or could work better? Performance ...

LogMeIn worth its price

PROS & CONS What are the best aspects of this product? LMI allows our clients to access assistance from our support team in a few minutes. The software allows us to reboot, have root access and even blackout screens for specific processes that base level users are not allowed to use. The tool to copy-paste from our terminal is awesome. In addition, the software provides us with timeout warning when we get sidetrack with different projects. What aspects are problematic or could work ...

LogMEin Rescue

What do you like best? Being able to send and receive files, be able to look at what the customers is looking at. What do you dislike? Rescue and client is two different software and is not binded together What problems are you solving with the product? What benefits have you realized? Troubleshooting issue and Customer Service

Logmein Reacue

What do you like best? The ability to log into systems with the customers on to see what the issue is and troubleshoot. What do you dislike? When the go to LogMeIn123.com, sometime they have hard time running and finding site What problems are you solving with the product? What benefits have you realized? Computer, Server and user erros

Logmein Rescue

What do you like best? Being able to log into System and troubleshot and work on computers that not on the network. What do you dislike? The application is not build into the client, its another program to download. What problems are you solving with the product? What benefits have you realized? Computers and Server issues. Being able to transfer programs and information.

Logmein Rescue User for around 10 years now

What do you like best? I have been using this product for almost 10 years its very intuitive to get the job done for most remote tasks. I would recommend for any new or existing tech professional to use. What do you dislike? I found this product difficult at times to help me get clients who tried to get service by attempting to chat with our company. The only way we know someone tried to chat with us is email which is slow at times of need. What problems are you solving with ...