LivePerson Reviews in January 2025: User Ratings, Pros & Cons

"We utilize the tool on our website"

What do you like best about LivePerson? That it gives instant access to those needing immediate assistance with technical issues. We are able to limit the amount of time people are on the phones What do you dislike about LivePerson? nothing off the top of my head, as far as it has been used we have not had any pressing issues that I am aware of Recommendations to others considering LivePerson: It gives you a way to interact with customers in real time. It integrates with your website and ...

"Chat is where it's at"

What do you like best about LivePerson? I have used Live person for over 10 years! very easy to set up and use. What do you dislike about LivePerson? integration was tricky with CRMs and other databases but that was with our in house team What problems is LivePerson solving and how is that benefiting you? Sales and Customer Service

"Using LP in Digital Banking"

What do you like best about LivePerson? Ease of implementing the tool on Mobile and Web What do you dislike about LivePerson? About every other week there is an outage. LP provides constant updates but the outage impacts users What problems is LivePerson solving and how is that benefiting you? Any support ourt banking users need.

"Excellent"

What do you like best about LivePerson? All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents. What do you dislike about LivePerson? There is not something I would dislike about this product. Is actually sad that the company I work for had to migrate to another platform, as this was an excellent one. What problems is LivePerson solving and how is that benefiting you? By the ...

"Great products with features that enhance digital communication with our customers."

What do you like best about LivePerson? Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accomodating, really approachable and always willing to help. What do you dislike about LivePerson? Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are ...

Best live chat software!

PROS: My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn. CONS: Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.

Best live chat software!

PROS: My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn. CONS: Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.

Beginner-friendly!

PROS: I love the feature where we can have multiple chat boxes opened simultaneously. CONS: I like it but they could add more features for us to use.

Beginner-friendly!

PROS: I love the feature where we can have multiple chat boxes opened simultaneously. CONS: I like it but they could add more features for us to use.

Support is always available and…

Support is always available and welcoming and eventually an answer or resolution is reached! I am optimistic about our ongoing partnership with the new account manager and we are already seeing efficient results and very clear straightforward communication.