LivePerson Reviews in December 2024: User Ratings, Pros & Cons

"Handy chatbot tool with competent and friendly support"

What do you like best about LivePerson? The possibility it gives us to manage simple and repetitive customer requests. Very good and friendly support. Easy to customize the look and feel. What do you dislike about LivePerson? The contextual dialog interface is tedious when creating or editing. Problems with alerts for new messages not showing up or not long enough depending on the browser. What problems is LivePerson solving and how is that benefiting you? Manage simple and repetitive ...

"Intuitive technology making customer requests' handling easy"

What do you like best about LivePerson? After having tried different chatbots, we can tell that ebot7's solution is the one we like best: The interface is very intuitive as well as efficient; for instance, changing functionalities of the chatbot is simple and does not require technical knowledge. The e-bot7 team was super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onbarding ...

"Chatbot solution that is easy to manage and use"

What do you like best about LivePerson? - During the last years that we are working together with e-bot7, the solution has been implemented with many different setups and configurations in our system environment. Using and training the bot is incredibly easy, even for non-tech employees. The support and commitment from e-bot7 is great and they shaped our chatbot journey from the very beginning. What do you dislike about LivePerson? - Initially, we had some issues with integrating the ...

"Customer Service Automation & Lead Qualification / Works very Well"

What do you like best about LivePerson? We have been using the e-bot7 solution for over 1 year now. The following points are very nice: - Easy to use interface and set-up - Very good understanding of the user intents - Ability to create multiple chatbots inside one organisation - Easy set up of complex automation dialogues - Integrated into various different channels Apart from the points above I really liked the following: - Quick and efficient support from the e-bot7 customer success ...

"Great Automation Software"

What do you like best about LivePerson? - Fast and easy to implement - Great UX and UI for our Support Agents - Algorithms understand the intents well - Agent+AI hybrid mode enables training during the operational use - Can be integrated into various channels What do you dislike about LivePerson? - We had one incident wehere we waited 26 hours for a reply. I know that this is not part of our pricing plan but would have been nice. After telling the team, they increased their ...

"Good and seamless experience "

What do you like best about LivePerson? Connectivity is fast and easy to integrate What do you dislike about LivePerson? No customization of fields we can pass, only very few fields and those are too restricted in auth flow What problems is LivePerson solving and how is that benefiting you? LiveChat engagement for Customer Support

"Great and simple to use"

What do you like best about LivePerson? Very good for having numerous chats open at once, easy access to canned responses, help and support. What do you dislike about LivePerson? Could have a few more features for staff What problems is LivePerson solving and how is that benefiting you? Selling is made simple by managing through different pages providing reliable and trustworthy bits of information for clients.

"easy chat software"

What do you like best about LivePerson? Liveperson or liveengage is what we used at work as our chat software. The software is laidback to use. Not only that but you are able to co-browse with customers. That’s my favorite feature. What do you dislike about LivePerson? There isn’t much that I dislike about Liveperson. I will say that it is kinda hard to customize rules and you have to go through a bunch of steps. Other than that it works well What problems is LivePerson solving and how is ...

"The best thing about this software is their Customer Service. "

What do you like best about LivePerson? Great for sales, as you can invite onsite customers while they navigate your company's website. When our company had problems with their phone lines and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. It is web-based and easy to use the chat function. Their customer service is fantastic! What do you dislike about LivePerson? It goes down quite often. Reporting could be more ...

"It's easy to use to monitor reps' converstions with clients."

What do you like best about LivePerson? I primarily use it to audit reps at my job. I like that it's easy to search for specific agents at specific times. What do you dislike about LivePerson? I somewhat dislike the new format of the website. What problems is LivePerson solving and how is that benefiting you? I use LiveEngage to make sure reps are performing their tasks appropriately. I found that it makes it easy to perform my own tasks.