LivePerson Reviews in December 2024: User Ratings, Pros & Cons

"The reason for satisfied customers"

What do you like best about LivePerson? The solution of e-bot7 was easy to implement (it only took us a few days) and the console is very intuitive thanks to the simple yet helpful features. We quickly realized that this is of great value for both our customers and agents. What do you dislike about LivePerson? We've only been on board for a few months and haven't encountered any problems yet. All good so far! What problems is LivePerson solving and how is that benefiting you? With e-bot7 we ...

"A great vendor to work with"

What do you like best about LivePerson? My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor): -I can assure that e-bot7 always meets / exceeds our expectations -If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away -E-bot7 does also proactively give recommendations for further use cases. What do you dislike about LivePerson? There is not much ...

"No more customer service without AI"

What do you like best about LivePerson? We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical ...

"Simplest AI solution yet discovered"

What do you like best about LivePerson? How is it possible that an AI solution is so simple and intuitive? Go check out e-bot7 and convince yourself! Our agents love working with the solution, it is so easy to handle, and the solution is used by the majority of our customers. What do you dislike about LivePerson? Process of exporting conversational data was faulty. Other than that, we did not experience other issues so far. What problems is LivePerson solving and how is that benefiting ...

"Efficient complement of human agents"

What do you like best about LivePerson? -Very intuitive and easy to understand console. -Solution works perfectly with our customer service platform. -Available in different languages (great benefit for our multinational customers). -Chatbot learns automatically and does not need to be trained manually by our agents. All in all, very efficient solution that greatly reduces the workload of our human agents! What do you dislike about LivePerson? -Service was interrupted sometimes in the ...

"Elevate customer experience to a new level"

What do you like best about LivePerson? There are many things worth mentioning: -Console is straightforward and absolutely understandable for Customer Service Agents (no technical knowledge required). -Chatbot learns by itself (no manual effort required). -Great support from e-bot7 whenever needed (e.g., in case of technical issues). What do you dislike about LivePerson? We have experienced an issue with the chatbot sending out inappropriate answers in the very beginning, although the ...

"Flexible and scalable chatbot solution"

What do you like best about LivePerson? Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot: -Onboarding process: great and easy. -User experience: smooth and insightful environment, also for non-tech people. -Integrations: wide range of possibilities, works greatly with any internal system that we have. What do you dislike about LivePerson? Not every ...

"Powerful AI for customer service automation"

What do you like best about LivePerson? AI behind the platform of e-bot7 is powerful. Platform is quite intuitive and therefore quick to understand and easy to operate. Besides, use cases are very successful on our end so far and the support we receive from the e-bot7 team is great as they do really care and strive to lift our customer service to the next level. What do you dislike about LivePerson? There is nothing to point out here. We are happy with the solution so far, since our use ...

"Great chatbot solution, which is easy and flexible to handle"

What do you like best about LivePerson? With e-bot7 we offer our customers a further way to communicate with us. The tool is easy to handle for the agents and it was really simple to implement it on our homepage. The reporting shows many details and we learn a lot about our clients. The team of e-bot7 is very friendly, answers fast on our questions and has creative solutions and new ideas. We like, that they show us new usecases and services proactive. What do you dislike about ...

"Powerful solution to automate customer service"

What do you like best about LivePerson? e-bot7's solution exceeds our expectations. We do especially like the dashboard that provides insights on analytics, as well as the dialogue editor which is extremely easy to handle. In general, the AI is very simple and powerful. Absolutely recommend! What do you dislike about LivePerson? There is not really anything to mention. Some smaller issues have been solved by e-bot7 straight away. We were with a different vendor before; e-bot7 stands ...