LivePerson Reviews in December 2024: User Ratings, Pros & Cons

"Improved customer retention"

What do you like best about LivePerson? -Customer Success team being both very supportive and attentive -Quick and easy set-up of the chatbot -Good exchange with additional use cases that are being evaluated -Smooth integration into our system What do you dislike about LivePerson? There is currently nothing to complain about. We are happy. What problems is LivePerson solving and how is that benefiting you? We finally managed to improve our customer retention: Additional support channel, ...

"Most advanced Hybrid AI solution on the market"

What do you like best about LivePerson? We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed ...

"Benefits right away through quick implementation"

What do you like best about LivePerson? We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side What do you dislike about LivePerson? Minor bugs occur ...

"Easy-to-use AI solution (even for non-coders)"

What do you like best about LivePerson? e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service. What do you dislike about LivePerson? Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved ...

"Focus on your customers like never before"

What do you like best about LivePerson? -Intuitive platform -Easy bot-building -Insightful analyses and reports -3rd party integration (we use Zendesk) -Updates and new features rolled out frequently -Great support from e-bot7 in any matter What do you dislike about LivePerson? We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them. What problems is LivePerson solving and how is that benefiting you? e-bot7 helps us ...

"Using e-bot7's solution is easy and absolutely worth it"

What do you like best about LivePerson? To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that ...

"Boost your customer service through self-service"

What do you like best about LivePerson? There are several things to mention, here are the three most crucial ones for us: -Great collaboration with the Customer Operations team - we can always rely on effective communication, immediate support and decision guidance. -Easy and intuitive bot building platform - no technical knowledge is necessary for our agents. -Quick implementation of the solution in only 3-4 weeks of time. What do you dislike about LivePerson? So far, we have had a very ...

"If you are using Zendesk, go with e-bot7"

What do you like best about LivePerson? We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute ...

"This vendor is highly recommended"

What do you like best about LivePerson? E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience ...

"Fascinating solution and customer support"

What do you like best about LivePerson? We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance. What do you dislike about LivePerson? In the beginning, there were a few issues with ...