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8.9

Spot Score

LivePerson - Live Chat Software

LivePerson

Upgrade your customer conversations with LivePerson.

3.7

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LivePerson offers custom pricing plan

LivePerson Reviews & Ratings

3.7

Very Good

Based on 214 ratings & 309 reviews

Rating Distribution

Excellent

(182)

Very Good

(58)

Good

(12)

Poor

(12)

Terible

(45)

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Showing 141-150 out of 309

AU

Anonymous User

11/10/21

4.5 out of 5

"Smart chatbot for large enterprises"

What do you like best about LivePerson? Good interface and customer service orientation, useful in communication with clients What do you dislike about LivePerson? Additional tasks and coordination in the daily business, to keep the bot up 2 date What problems is LivePerson solving and how is that benefiting you? Reduce amount of customer requests for our service desk, upselling possibilities through advertisements

AL

Andreas L

11/08/21

4.5 out of 5

"Good product, competent and engaged team"

What do you like best about LivePerson? Its easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others. What do you dislike about LivePerson? In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now. What problems is LivePerson solving and how is that benefiting you? We have a lot of different ...

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AU

Anonymous User

11/05/21

4.5 out of 5

"competent customer service and good implementation"

What do you like best about LivePerson? Questiones were answered very fast and this helped to enhence the performance of our bot. Also there is an continuous improvement. All suggestions they are trying to implement. What do you dislike about LivePerson? On the one hand it sometimes would be better, if we could directy transfer all data after bot update to save a little bit time. On the other Hand it is also a chance, to check all processes once again. What problems is LivePerson solving ...

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JE

Johanna E

05/28/21

4.5 out of 5

"Innovative customer service solution"

What do you like best about LivePerson? Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects: -First-class and competent support -The proactive approach to understand our customer service business and thus find further use cases -Powerful and innovative Conversational AI solution What do ...

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AF

Ali F

05/28/21

4.5 out of 5

"Best vendor we worked with"

What do you like best about LivePerson? Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience. What do you dislike about ...

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HR

Henri R

05/16/21

4.5 out of 5

"Next level customer service efficiency"

What do you like best about LivePerson? The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt! What do you dislike about LivePerson? Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose. What problems is LivePerson solving and how is that benefiting you? We are now able to provide 24/7 customer ...

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IM

Ida M

05/16/21

4.5 out of 5

"Feedback for e-bot7"

What do you like best about LivePerson? e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch. What do you dislike ...

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LH

Leo H

02/26/21

4.5 out of 5

"Strong virtual assistant"

What do you like best about LivePerson? Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations. What do you dislike about ...

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OK

Oskar K

02/26/21

4.5 out of 5

"Review for e-bot7's Conversational AI solution"

What do you like best about LivePerson? Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy! What do you dislike about ...

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FB

Frieda B

02/15/21

4.5 out of 5

"Great solution to enhance customer service experience"

What do you like best about LivePerson? e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases. What do you dislike about LivePerson? There is nothing we ...

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