LivePerson

"Adding Value to the account."

What do you like best about LivePerson? I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and ...

"LivePerson will attend to your business needs with an exceptional assistance."

What do you like best about LivePerson? They are prompt and supportive of improving business strategies. What do you dislike about LivePerson? I have nothing to dislike but I may suggest a more improvement to Elpi may help search concerns with more ease. What problems is LivePerson solving and how is that benefiting you? LivePerson is helping with providing helpful assistance to our agents in terms of fast customer response.

"LivePerson is a good overall enterprise messaging platform"

What do you like best about LivePerson? Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support. What do you dislike about LivePerson? As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas. What problems is LivePerson solving and how is that benefiting ...

"Excellent platform for conversations with AI"

What do you like best about LivePerson? Extremely user friendly, interface is simple and the features are neat. What do you dislike about LivePerson? Perhaps a bit more open to manage settings on the account as it has some restrictions according to the business line. The new left hand side menu. What problems is LivePerson solving and how is that benefiting you? Improving MCS tool as for Spanish language works but not at a 100%, as in Spanish language we need to see the context.

"Robust tool especially for messaging heavy contact centers"

What do you like best about LivePerson? The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life. What do you dislike about LivePerson? Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks ...

"Love the product, Love the social media integrations and various other channels that they support"

What do you like best about LivePerson? Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great What do you dislike about LivePerson? Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the ...

"A great tool that allows you to manage customer care contacts via social media and chat"

What do you like best about LivePerson? It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool. What do you dislike about LivePerson? There's no integration with Salesforce. It could ...

"They understand deeply, the services they provide and continually see how to improve them."

What do you like best about LivePerson? I feel that with Conversational AI, they are at the leading edge with the services they provide. What do you dislike about LivePerson? Although there were issues with difficult representatives early on, over the last few years they have become a very important partner. What problems is LivePerson solving and how is that benefiting you? We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the ...

"Very great CSMs and support from LivePerson is the best part of the tool ."

What do you like best about LivePerson? The best part is the team there, the support offered, etc. What do you dislike about LivePerson? The technology is probably slightly light in terms of updates. What problems is LivePerson solving and how is that benefiting you? Allowing us to QUICKLY connect to customers and solve their needs without a lag.

"sehr gute KI und sehr hilfreich"

What do you like best about LivePerson? Sehr hilfreiche Konsole, mithilfe der Tutorials und den sehr zuverlässigen AP von e-bot 7 einfache Handhabung möglich. Absolut empfehlenswert! What do you dislike about LivePerson? das Design der Konsole und das Message Center sollte überarbeitet werden. Unübersichtlich und Interface leider nicht so anschaulich. What problems is LivePerson solving and how is that benefiting you? Wir erhalten durch die Konsole weniger Anfragen bzw. weniger Anrufe. ...