Listrak Reviews in January 2025: User Ratings, Pros & Cons

"Listrak is Awesome!"

What do you like best about Listrak? I love that Listrak is so easy to use! Emails and text messages are easy to assemble, and you have all the reporting you need at your fingertips. Also, if you have questions, there is a live person, just an email or call away to help. What do you dislike about Listrak? There isn't anything I dislike about Listrak. I have dealt with other companies that were hard to work with. Listrak offered everything I felt we were missing from the other ...

"Best in Class Capabilities and Amazing Account Team"

What do you like best about Listrak? Capabilities and feature set will enable our CRM strategy to flourish. The account and technical support team including Megan, Erik, and Jordan are all a pleasure to work with and have invested significant time to ensure we are set up for success. What do you dislike about Listrak? No qualms at this point. Seems to be a best-in-class CRM platform that meets our needs. What problems is Listrak solving and how is that benefiting you? Listrak allows us to ...

"Top of the line platform"

What do you like best about Listrak? Interface is very easy to use, email and SMS are integrated, account team is top notch and they are always looking to improve on their product. What do you dislike about Listrak? Honestly the only downside is that more companies don't use them. I see so many job postings with Salesfore Cloud and I'm like why??? Everything is so easy with Listrak. What problems is Listrak solving and how is that benefiting you? Listrak allows for all our email/sms data to ...

"Excellent Product with Exceptional Support"

What do you like best about Listrak? The platform allows for flexibility. The support staff is excellent in helping with campaign execution and sharing expertise and recommendations concerning best practices. What do you dislike about Listrak? I do not see any glaring weaknesses with Listrak or within our partnership. What problems is Listrak solving and how is that benefiting you? Listrak allows us to communicate with differentiated customer groups. Our campaigns and conversations with ...

"Best-in-Class Team"

What do you like best about Listrak? The account team is awesome, and very knowledgeable about the solution, daily to daily operations, and email strategies. What do you dislike about Listrak? Wish Listrak has a CRM database that is built around Shopify. What problems is Listrak solving and how is that benefiting you? Automated all triggered emails and simplify the daily marketing emails.

"Listrak is a vital part of our marketing team"

What do you like best about Listrak? They know their product inside and out. They respond quickly to questions; if a problem arises, they correct it quickly with an explanation. They have taken the time to learn about our business and our goals. What do you dislike about Listrak? No dislikes at this time. Looking forward to additional features being added. What problems is Listrak solving and how is that benefiting you? We rely on the recommendation tool for our website, which eases the ...

"Incredible tool & service"

What do you like best about Listrak? The tool has helped grow our email and SMS programs across our brands. I love how there is an endless opportunity with Listrak! We have a true thought leader as our account manager who helps with strategy and our execution. Allie always goes above and beyond! What do you dislike about Listrak? It is hard and confusing to find where to update our trigger emails. Once it's located, it's easy to use and edit; however, it could be much easier (journey hub, ...

"Listrak is worth every penny!"

What do you like best about Listrak? Listrak has state-of-the-art options that we had a hard time finding elsewhere. On top of that, our account rep is top notch. I’ve been asked twice to speak to potential customers t provide my experience (no referral fee for this). Our company was even mentioned by the CEO at a meeting because of how well our programs are performing. What do you dislike about Listrak? Integration fees would be at the top of the dislike list and honestly the only thing ...

"Listrak’s SMS solution"

What do you like best about Listrak? The Listrak SMS solution is user-friendly both in building standard broadcast messages as well as in creating automated campaigns. The opt-in methods (pop-up, keyword campaigns) have also proven effective. I am glad they have a tap-to-join option as well. What do you dislike about Listrak? I think the SMS solution can be a bit more sophisticated in its integration with the data of contacts who are also subscribed to the email side of the platform, ...

"Ecommerce and Digital Marketing Strategist"

What do you like best about Listrak? Support is helpful and lots of help articles. What do you dislike about Listrak? Wish there was a bit more customization. What problems is Listrak solving and how is that benefiting you? Automation. Tell customers about our brand. Turning regular customers into loyal customers.