IXACT Contact Reviews in January 2025: User Ratings, Pros & Cons

Everything I need in one place

What do you like best? I Like the Social Stream over any other feature What do you dislike? I loose people that are coworkers or non-clients What business problems are you solving with the product? What benefits have you realized? I Have gone from three systems to one.

So Far so good

What do you like best? the Calendar is great for keeping our team organized What do you dislike? there isn't really anything I dislike, i mean the overall look of the website is kinda boring be good to update it eventually. Recommendations to others considering the product if course i would and you guys should offer referrals What business problems are you solving with the product? What benefits have you realized? we aren't having any

Beginner

What do you like best? I am a beginning user and still trying to learn the system. I emailed my contact list and there was no problem with importing compared to another CRM I tried using. What do you dislike? I don't know yet. I haven't been able to put enough time into it yet. What business problems are you solving with the product? What benefits have you realized? Keeping my database in one area.

Very useful system that is easy to use and helps keep track of follow up.

What do you like best? It's very easy to keep track or and follow up with leads. What do you dislike? One thing that would be nice to add would be having more fields for what condition the property is in. What business problems are you solving with the product? What benefits have you realized? Having a CRM system to manage my leads and follow up with potential prospects.

Great CRM - it's almost perfect!

What do you like best? I really like the automated webpage feature, the pipeline page is awesome as well. I set goals and it helps keeps me on track. I am very pleased with most of the functions with the CRM. I also like that now offers automated e-cards. For the price, this is one of the best CRMs on the market. I also find the support to be top notch. They answer your questions the first time call - there is no delay in getting the information to you. What do you dislike? I wish ...

Not perfect but...

What do you like best? What I like is the availability of the support staff. What do you dislike? The belief of ALL contact management programs that no one sends snail mail anymore. Well, If I am representing a seller I normally do NOT get the buyers phone or email address so a CM without the ability to print a mail piece is worthless. Not saying I can't snail mail from IXACT but it is a multi step PITA! Program does NOT have the ability to retrieve contacts based upon their source, ...

Good marketing materials for realtors, not ideal re the CRM aspect

What do you like best? I like the drip marketing programs that are pre-designed for most every scenario - prospective buyers, prospective sellers, long-term drip marketing for each, and for sphere of influence, and each one is customizable - wording, timing, and adding aspects. What do you dislike? The system is excruciatingly slow. Adding contacts to marketing plans is slow and gets an internal error 2/5 times. Must manually go through contacts to see who did get added before the ...

Review

What do you like best? Monthly mail outs to my database are a breeze! What do you dislike? There is Nothing I dislike. Except maybe that this question won’t let me type a short answer What business problems are you solving with the product? What benefits have you realized? Keeping in contact with my database by Monthly mail outs.

Remarkable Customer Service

What do you like best? Love the beautiful newsletters and content What do you dislike? The inability to upload online without going through customer service. What business problems are you solving with the product? What benefits have you realized? Keeping in contact with clients and getting new business

Very informative and useful

What do you like best? Task list, activity plan, keep in touch and activity plans What do you dislike? Seems a little bit complicated to work with and hard to remember how to use some sections of app. What business problems are you solving with the product? What benefits have you realized? No