ipSCAPE Reviews in January 2025: User Ratings, Pros & Cons

"amazing"

What do you like best about ipSCAPE? Easy to log in. easy to access. helpfull What do you dislike about ipSCAPE? when getting error logging in. error while on call What problems is ipSCAPE solving and how is that benefiting you? while on call helping customer to solved there issues.

"It's very friendly website/tool to monitor and use your productivity tracking."

What do you like best about ipSCAPE? It's very easy to access and it makes us easy to track agents pause reasons What do you dislike about ipSCAPE? What I do not like about the website is that sometimes it has a lag issue. What problems is ipSCAPE solving and how is that benefiting you? Tracking agents pause reasons and in checking if they're lapse on break schedules which helps us to reduce lost hours

"Useful IpScape"

What do you like best about ipSCAPE? It's very helpful because IpScape shows if our breaks and lunch are over, so we can be aware. It also helps us to lower our call handling time because we have visibility on how many minutes we are on call. What do you dislike about ipSCAPE? Actually, we just have one dislike about IpScape and this is about the errors that we are encountering sometimes. But we only experience that once in a blue moon. What problems is ipSCAPE solving and how is that ...

"Very Good"

What do you like best about ipSCAPE? Easy to access and user friendly, it;s also good that password is easy to create. What do you dislike about ipSCAPE? always loading and encountering an error a lot What problems is ipSCAPE solving and how is that benefiting you? Customer concerns and queries that make me provide an assistance to them.

"the help of ipSCAPE"

What do you like best about ipSCAPE? It helps me to manage my wrap time to have a lower AHT. What do you dislike about ipSCAPE? I dislike about it is sometimes im encountering an error. What problems is ipSCAPE solving and how is that benefiting you? It helps me to see all of the incoming calls and the time while talking to the customer and to avoid higher AHT

"It's easy to navigate and to use the tool."

What do you like best about ipSCAPE? Easy to log in, and it's accessible using smart phone. What do you dislike about ipSCAPE? The API issue sometime. But it is rare . What problems is ipSCAPE solving and how is that benefiting you? Nothing in particular, in my experience it's running smoothly.

"Easy access and understand"

What do you like best about ipSCAPE? the accessibility of the ipscape how to locate calls for review. What do you dislike about ipSCAPE? some of the calls are not captured when system error happen What problems is ipSCAPE solving and how is that benefiting you? System Error , some calls will not be captured in or link to avaya even you are talking. and sometime even you log in on time you will still captured late.