involve.ai Reviews in January 2025: User Ratings, Pros & Cons

"Customer Intelligence is the future of customer retention"

What do you like best about involve.ai? involve.ai takes customer success to the next level with their technology. One of our biggest pain was visibility into our customer data, and now we know exactly what's going on with our customers. What do you dislike about involve.ai? I think they have so much data that they should do a benchmark analysis. It would be extremely helpful for every other customer too. What problems is involve.ai solving and how is that benefiting you? Our biggest pain ...

"Important daily customer pulses useful for every company"

What do you like best about involve.ai? I check Involve every day now. It helps me keep track of my top accounts while managing my team performance. It has significantly changed the way we operate. We focus less on putting out fires and more on improving customer experience and satisfaction. I recommend trying out involve! What do you dislike about involve.ai? involve.ai is a complex platform but very intuitive. I didn't understand the full functionality at first, and it took us some time ...

"Analyze customer health, churn and retention"

What do you like best about involve.ai? Their retro analysis is the best report I have seen. It's so insightful and packed with actionable steps. Learning about churn and upsell profiles completely blew my mind. It might be different in your case, but here's what I learned: - My active customers spend more time on calls and submit more support tickets than churned ones. And NPS score has almost no correlation to churn. What do you dislike about involve.ai? No dislike so far. I think adding ...

"Data science as a service"

What do you like best about involve.ai? Involve.ai's features are fantastic. My top 3 favorites are the Customer Health Dashboard, Insights, and Reports. Health Dashboard allows my team to plan out their daily tasks. Then, they'd go into Insights to see the specific recommendation for each account. And the Reports help summarize our CS effort over the months with interactive charts + graphics for me to present to the board. Overall, these features do all the tedious and manual work, so we ...

"Involve AI Review for Founder Institute"

What do you like best about involve.ai? Involved.ai helped us reduce our churn rate fast and easy. The best way was the proprietary algorithm used by the platform that really made a difference. What do you dislike about involve.ai? Needs minor customizations for accelerators. What problems is involve.ai solving and how is that benefiting you? We use Involve AI to reduce our churn rate through data science and AI and increase our revenue results. We were able to decrease churn by 10%.

"Best all in one customer success platform"

What do you like best about involve.ai? involve.ai is one of our best investments of 2021. I am a huge fan of their analytics and insights. Involve gives my team detailed breakdowns of each customer. As soon as we log in, we see everything from the general info like customer health down to the roots like who we should contact to prevent churn. With the kanban view of actionable Insights, we can also manage our tasks more efficiently. What do you dislike about involve.ai? Smartflows is doing ...

"Single Source of Truth"

What do you like best about involve.ai? We use involve.ai to manage our customers. As a founder, I use it daily to understand the health of my top accounts and their journeys. In addition, their Dashboard serves as a critical 'single source of truth' if a CSM is on vacation or if we're hiring new team members. They will be able to catch up quickly and confidently take action on those accounts. What do you dislike about involve.ai? One thing I would love to see from involve.ai is industry ...

"Involve.ai review"

What do you like best about involve.ai? For managing customers, the involve.ai platform delivered amazing value right off the bat. Their predictive insights allow my team and I to become way more proactive and data driven so that we're not just guessing about which customers might need help or are ready to grow. That platform lets us easily see all our different accounts, with specific recommendations for addressing all pressing customer needs and when to bring in sales support when they ...

"Finally, a company using AI to create a real customer health score"

What do you like best about involve.ai? The health score that is based on email sentiment, product usage, support tickets, and my CSMs input. We connect this to Zendesk, Salesforce, and our emails and calls to get a holistic health score. What do you dislike about involve.ai? It would be helpful if there were more workflow automations. I value the intelligence more than workflow automations, however, it would be nice to see more in this area. What problems is involve.ai solving and how is ...

"Great support and product!"

What do you like best about involve.ai? To begin, their customer support is awesome. The product provides great insight into our business and notifies us when customers need to be contacted in order to prevent churn What do you dislike about involve.ai? I haven't run into many downsides. There are some things on the dashboard we would like different but they have been very receptive to getting the changes made for us or adding filters so we could better sort through the data. What problems ...