involve.ai Reviews in January 2025: User Ratings, Pros & Cons

"CSMs love this platform"

What do you like best about involve.ai? Customer success management. Early warning system. What do you dislike about involve.ai? Ease of setup. UX could sometimes be otpimised. What problems is involve.ai solving and how is that benefiting you? Being reactive instead of being proactive.

"The go-to product for customer success folks"

What do you like best about involve.ai? I love the user experience and collaborative nature of Involve.ai. It's helped my team stay on top of churn in the most proactive way possible. There's no other product on the market that does that I need it to do like Involve.ai does. The support team is also very responsive. What do you dislike about involve.ai? I've recommended a few product changes to the their team and they pushed out those new features super, quickly. I still feel like the main ...

"I wish I had involve.ai a year ago!"

What do you like best about involve.ai? Involve.ai is a super easy-to-use platform that alerts me at the perfect time to ensure I am staying on top of the right accounts at the right time. I'm a huge fan of the product, the team, and where the company is going. What do you dislike about involve.ai? There's really not much to dislike about Involve.ai -- in fact, I've recommended Involve.ai to my friends. I've yet to come across a collaborative platform like involve.ai that helps with straegy ...

"Customer Intelligence"

What do you like best about involve.ai? I am a fan of involve.ai insights. We have had a few CS solutions before, but involve.ai is next level. Most platforms can tell us the Customer Health and which account we should focus on. involve.ai goes beyond that and gives us the recommended steps (who to talk to, what to talk about, and how to effectively prevent churn). These insights save us the time scrubbing through the system and allow my team to focus on taking actions What do you dislike ...

"The best solution for finding patterns and benchmarks across your customer base"

What do you like best about involve.ai? Involve, is by far the most effective and most accessible tool to set up and use out of all the players we evaluated in the CS space. Their cohort analysis is top-notch as it allows us to see how folks perform over time and be able to take action on the insights they provided. What do you dislike about involve.ai? As we are on this journey and it's a journey that's not yet fully understood, it would be amazing to have a community or network where we ...

"Best Platform for CSMs"

What do you like best about involve.ai? I love how practical the tool is. I quickly understand what to do and where to focus my time. As a CSM, I go on involve.ai daily to see the health of my customer accounts and strategize my effort for the day. What do you dislike about involve.ai? Workspaces could use some improvement. involve's new feature is fantastic for collaboration, but I would love to have segmentation/sorting features. Otherwise, the dashboard gets quite crowded. Adding colors ...

"involve.ai helps with scale growth"

What do you like best about involve.ai? I like the account's actionable insights the most. On the dashboard, I could filter out at-risk as well as upsell accounts to share with the team. Each account comes with a set of action items, which makes our daily job more productive. We are seeing an upward trend in our retention rate. It's up nearly 16% after 4 months with involve.ai. I love forward to more growth with the team. What do you dislike about involve.ai? I think adding a filter to ...

"Helps for retaining customers - YES!"

What do you like best about involve.ai? Actionable insights to help us prevent client churn and increase our customer retention and happiness. We have seen a definite increase in NPS. What do you dislike about involve.ai? They don't have modularization on pricing yet. It was ok since we paid per seat. What problems is involve.ai solving and how is that benefiting you? Our problem was churn. We had a leaky bucket problem, and involve.ai helped us dramatically improve that.

"Collaborate across the entire customer journey"

What do you like best about involve.ai? Workspaces feature is awesome. We live inside it day in and day out. This way we can keep our entire customer teams on the same page. What do you dislike about involve.ai? Automation suite is getting much better. What problems is involve.ai solving and how is that benefiting you? The challenge we had was not being on the same page about our customers.

"Get a complete 360 view of your customer"

What do you like best about involve.ai? Visibility into your entire customer base What do you dislike about involve.ai? Nothing as of now. The product worked well for our needs What problems is involve.ai solving and how is that benefiting you? A strong platform that can help with giving amazing customer outcomes for our users and customers. We were trying to get a single view into everything going on with our customer base.