InvGate Service Desk Reviews in January 2025: User Ratings, Pros & Cons

Easy setup, great customer service, an imense help to our situation

PROS & CONS What are the best aspects of this product? It's simplicity and ease of use. The screens are not cluttered because of the addition of a million features, it is a good solid service desk What aspects are problematic or could work better? Documentation could be a little better, but their customer service is responsive. What features/services would you like to see in future versions of this product? A native Azure app for integration into Office 365. A way to turn off end users ...

"Powerful tool to work in a real collaborative way "

What do you like best about InvGate Service Desk? The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process What do you dislike about InvGate Service Desk? It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them. Recommendations to others considering InvGate Service Desk: Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep ...

"Easy way to get Helpdesk Requests to our Techs"

What do you like best about InvGate Service Desk? This software makes it easy to keep up with communications between user and tech assigned to fix our IT glitches. What do you dislike about InvGate Service Desk? Sometimes the conversations can come out a little bit out of order, but it is something I can look over. What problems is InvGate Service Desk solving and how is that benefiting you? This is a quick, concise, and easy way for our school system to list all helpdesk tickets in one ...