InvGate Service Desk Reviews in January 2025: User Ratings, Pros & Cons

Its tool that facilitates IT tasks and improves communication with the user

PROS & CONS What are the best aspects of this product? The dashboard allows you to easily see the situation of the daily operation The KB helps users reducing unnecessary claims What aspects are problematic or could work better? I think that the setup of multiproperty is complex... What features/services would you like to see in future versions of this product? Android / iOS application What specific problems in your company were solved by this product? We have improve response times Are ...

Organize the work and give us greater control of the solutions.

PROS & CONS What are the best aspects of this product? It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. What aspects are problematic or could work better? We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. What features/services would you like to see in future versions of this product? Daily work reports by automatic company administrator ...

We implemented Service Desk on 02/01/2019, Strongly recommended

PROS & CONS What are the best aspects of this product? The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. Innovative functionality with social network format, totally intuitive. The support is constantly taking suggestions for improvements and working on them. What aspects are problematic or could work better? The reports could be improved, ...

A User Friendly Complete solution.

PROS & CONS What are the best aspects of this product? Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great. What aspects are problematic or could work better? Help with on boarding material for end users What features/services would you like to see in future versions of this product? I would like to see more templates for regular requests What specific problems in your company were ...

I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.

PROS & CONS What are the best aspects of this product? I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk. Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also. What aspects are problematic or could work better? Lack of Mobile App What features/services would you like to see in future versions of this product? Mobile App ...

"Gets the job done"

What do you like best about InvGate Service Desk? Bigger navigation menu and ticket issue selections. What do you dislike about InvGate Service Desk? Stalls sometimes at network busy times but great other than that. Recommendations to others considering InvGate Service Desk: Highly recommended What problems is InvGate Service Desk solving and how is that benefiting you? Collaboration of different workers on the team at once. And fast ticket implementation.

It's Super user-friendly

PROS & CONS What are the best aspects of this product? We're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use. What aspects are problematic or could work better? Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it. Are you a current user of this product? Yes

One of the best support tools

PROS & CONS What are the best aspects of this product? Easy use and easy customization. The reports and look and feel is amazing What aspects are problematic or could work better? the search of tickets could be better. You cannot search for username or customer name What features/services would you like to see in future versions of this product? Search tickets by customer usera What specific problems in your company were solved by this product? All support problems was solved using this ...

Long experience of use

PROS & CONS What are the best aspects of this product? What I like the most is the simplicity of installation and use. This simplifies the adoption of the tool by the users What aspects are problematic or could work better? Sincerely the product works very well, we are very satisfied. What features/services would you like to see in future versions of this product? We expect improvements searches What specific problems in your company were solved by this product? We obtained several benefits ...

Really good, simple to use service desk!

PROS & CONS What are the best aspects of this product? Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too. What aspects are problematic or could work better? Licensing is per user and not transferrable. What features/services would you like to see in future versions of this product? Calendar feature. For change management, it ...