InvGate Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Excelente Solución de ServiceDesk que gusta a todos!"

What do you like best about InvGate Service Desk? - Muy facil de implementar y amigable para configurar/mantener el producto. - Se adapta facilmente a cualquier metodologia que se quiera utilizar para equipos de trabajo de alta performance (ITIL; Agile, entre otros). - No solo le pueden sacar provecho los equipos IT, sino tambien otros departamentos como RRHH, Contabilidad, entre otros equipos que comparten casos de trabajo o procesos. - Desde mi punto de vista, lo mejor que tiene el ...

""Análisis y Evaluación de la Solución de Gestión de Servicios TI InvGate""

What do you like best about InvGate Service Desk? Gestión de tickets y solicitudes: La solución ofrece una gestión integral de tickets y solicitudes, lo que ayuda a las organizaciones a manejar de manera efectiva los requerimientos, incidentes, problemas y cambios. Permite una comunicación fluida entre el equipo de soporte y los usuarios, garantizando una respuesta oportuna y una resolución eficiente. What do you dislike about InvGate Service Desk? Personalización limitada: Algunos usuarios ...

"Una solucion para organizar y automatizar procesos de mesa de ayuda"

What do you like best about InvGate Service Desk? Este software ofrece la posibilidad de gestionar y automatizar los procesos de la mesa de ayuda de forma eficiente. Además, permite administrar múltiples operaciones en una única plataforma, la cual es amigable y fácil de utilizar. Cuenta con diversas configuraciones y opciones de creación de árboles para que los clientes puedan identificar rápidamente el tipo de soporte que necesitan. Además, permite la creación de manuales de "hágalo usted ...

"The Service Desk Software."

What do you like best about InvGate Service Desk? This tool provided us amazing features like team-based ticket structure so we can link different roles of our organization together for faster issue resolution. They are providing their services in very reasonable prices. It is a highly collaborative system which keeps remote teams connected. The interface is user-friendly and team members are not taking enough time to learn this technology completely which is also time saving for us. What ...

"It's the best solution to service desk!"

What do you like best about InvGate Service Desk? The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise. What do you dislike about InvGate Service Desk? When someone closes the ticket, automatically deallocate them as a collaborator. What problems is InvGate Service Desk solving and how is that benefiting you? The interaction with the users. The response times and the quality of them.

A User Friendly Complete solution.

PROS & CONS What are the best aspects of this product? Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great. What aspects are problematic or could work better? Help with on boarding material for end users What features/services would you like to see in future versions of this product? I would like to see more templates for regular requests What specific problems in your company were ...

Great product

PROS & CONS What are the best aspects of this product? I think that one of the best aspects is the friendly look & feel that makes a simple app to use What aspects are problematic or could work better? Sometimes it becomes complex to generate automatic circuits where they involve different departments or hierarchical levels What features/services would you like to see in future versions of this product? Should improve an small analisys to avoid similar cases in the same time What specific ...

Great look and feel app

PROS & CONS What are the best aspects of this product? its very easy to use, the knowledgebase is superb as well as the interfac with ad What aspects are problematic or could work better? sometimes is difficult to creat authomatics circuits What features/services would you like to see in future versions of this product? i will like to use it with a cell phone What specific problems in your company were solved by this product? the internal communications of requests Are you a current user of ...

Great product, our users love the ease of use!

PROS & CONS What are the best aspects of this product? The ease of use for our users. Tickets are automatically created by emails. Saves my techs a ton of time from creating the tickets. What aspects are problematic or could work better? It used to remove the workstations after marked unreachable. I was able to change that option with the help of the Invgate support team. What features/services would you like to see in future versions of this product? Perhaps more reports around the ...

It is a good product to centralize claims of our users.

PROS & CONS What are the best aspects of this product? to be able to gain time and centralize claims by avoiding telephone calls. What aspects are problematic or could work better? The general reports are not very friendly What features/services would you like to see in future versions of this product? Better daily automatic reports, with modern graphical interfaces. What specific problems in your company were solved by this product? Accumulation of user complaints and greatly reduce calls ...