Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Intercom automation is helping our start-up!"

What do you like best about Intercom? The automation options are so helpgul within Intercom. We have a small team and being able to automate some support is great! I also like the no-code setup.

"One of the best chat support tool !"

What do you like best about Intercom? The integration of AI into our product over the past year has been incredibly valuable, enhancing our customer support capabilities tremendously. Additionally, the Series tool's functionality for building adaptive engagement workflows has proven critical for improving our onboarding processes and nurturing relationships with customers. The AI-powered features have augmented our team's efforts, while the workflows enabled by Series have allowed us to ...

"Intercom makes chat support a breeze"

What do you like best about Intercom? Intercom is extremely intuitive and makes chat support a breeze. It's easy to search and navigate, and has features that make using it both fun and extremely efficient!

"Insights from a 2 year Intercom Customer Success Manager"

What do you like best about Intercom? I like how it is constantly evolving and refreshing their approach towards handling customer communication. Since I started using Intercom in 2021, it has evolved itself for the better.

"it's easy to communicate with the company where you need to talk as they respond n time"

What do you like best about Intercom? My issues was resolve very timely and I get to communicate faster and eassier to someone I need to talk to urgently regarding my issue.

"Intercom Analytics Review."

What do you like best about Intercom? I like the intercom as it's very convenient and it's the best tool to use for communicating with the customers as we're using it for business purposes. I will definitely recommend this to a friend.

"AI assistance have a good help for an agent like me."

What do you like best about Intercom? I like the most about intercom is the short cut key wherein you can easily reply and compose a message to the customer, especially the AI assistance to get an idea how you delivered your message into positive scritping.

"It is friendly to use and easy to navigate."

What do you like best about Intercom? We can create our own template. The shortcut guide can really help us familiarize ourselves with how to navigate the tools. There is also a conversation event that can help us know how long it takes for me to respond to the customer.

"Intercom Performance Review"

What do you like best about Intercom? The ease of usage of the intercom is what I enjoy best about it. What do you dislike about Intercom?

"Great"

What do you like best about Intercom? The most helpful part of using intercom is the macro's with which you assist the other person or the customer. You can easily navigate and help them as fast as you can