Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Awesome tool to keep track of customer touchpoints"

What do you like best about Intercom? The functionalities, simplistic design and feature loaded application is all that is required for a perfect support team What do you dislike about Intercom?

"I recommend Intercom to a friend or colleague."

What do you like best about Intercom? I like that Intercom is an all-in-one customer messaging platform that allows me to communicate with customers in a variety of ways. It makes it easy to manage customer conversations, segment customers, and keep track of customer engagement. It also has powerful analytics and reporting tools that help me understand how customers are interacting with our product or service.

"The Future of All Companies."

What do you like best about Intercom? The things I appreciate the most about Intercom are its ease of use, ease of integration, frequency use, ease of implementation, and the unique features it offers compared to its competitors.

"Amazing onboarding and Community platform"

What do you like best about Intercom? I loved the onboarding process. It was very organized and you were able to tailor it to your needs. They also have a great deal of knowledge base articles and amazing Community platform that is super helpful. As it relates to the interface, it is very intuitive and easy to learn.

"Macros are tailor fit to every customers inquiry"

What do you like best about Intercom? Macros are extremely useful because they are programmed to provide what the client requires rather than just a response.

"Delight customers with faster and easier support"

What do you like best about Intercom? Intercom simplifies customer support with intuitive ticketing, powerful automations, seamless self-service, and much more – all at a low cost.

"all in all its a great toll, really easy to use"

What do you like best about Intercom? ease of use, the assortment of info you can put in, images etc What do you dislike about Intercom?

"It's comfortable platfrom for our work!"

What do you like best about Intercom? Easy to integrate and implement with other products. Also, there are a lot of functions we can use. At least, we always can get dozens of statistics and work with dashboards. It's easy to use and we do it every day. Sometimes we have troubles, but customer support always helps us.

"One of the best support tools"

What do you like best about Intercom? I have a few things: - The UI

"Intercom is clear and easy to use"

What do you like best about Intercom? It saves my unfinished messaged and does not clear anything without clearing What do you dislike about Intercom?