Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Great platform!"

What do you like best about Intercom? I believe it is a very efficient and friendly tool to use. The interface is quick and clear. What do you dislike about Intercom?

"Great Cutomer Support and engagement platform with AI chatbot"

What do you like best about Intercom? User Segmentations, Help Center, and engagement features What do you dislike about Intercom?

"Seven years of seamless support with Intercom as our team's backbone"

What do you like best about Intercom? Over the years, Intercom has become our primary tool to service our customers, mixing chat, email support, and now a brilliant AI. Their constant innovation feels like having a tech-savvy buddy in our corner, making customer service incredibly painless for our team. It's been an uncomplicated tool to train new users on, and just as easy to scale as our team has grown over the years. I also appreciate that their team is always a quick message away if we ...

"Intuitive Ticket managing"

What do you like best about Intercom? I like that you can have messages sent to an email forwarded to intercom for easy ticket management. I love that you can write notes in the tickets and use gifs in the notes as well - this is great for having fun with the team while collaborating to resolve a ticket.

"Pros and cons of using intercom"

What do you like best about Intercom? The ease of adaptability, the new feaures like AI interegation, easy to interact with costumers and also provide support. Have been using intercom for 1 year now and the exprience has been amzing so far and with new features coming up it is the best.

"It´s a great way to have email and chat conversations in the same app"

What do you like best about Intercom? Intercom is very easy to use and it helps a lot that you can change a sentence to more friendly, and the person who reads your messege will have a better experience interacting with you.

"Great Application for Business Purposes"

What do you like best about Intercom? What I like best about intercom is that you can customize and make your own makro for the convenenience of creating an email response. This helps us a lot in terms of sending responses.

"Easy to use, so many great features"

What do you like best about Intercom? I love the bot reply and the saved messages. I also love that i can assign messages to coworkers very easily. If a coworker needs assistance with a message i can easily access their inbox and help them rather than going back and forth. I enjoy the round robin because no one gets flooded with messages.

"Great for Support and Getting Feedback"

What do you like best about Intercom? Nice UI. Probably the easiest platform to get started on. Their support is better than most every other company anywhere.

"Easy access to Intercom"

What do you like best about Intercom? There is an AI feature that is very useful when responding to the customers especially we are in a Business field. What do you dislike about Intercom?