Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Efficient and user-friendly platform"

What do you like best about Intercom? It's very easy to navigate even for beginners. It allows chats/emails to be easily managed by snooze functions. It's also efficient to assign chats to different teams. It's the easiest communication platform I've ever used.

"EMAIL & CHAT"

What do you like best about Intercom? We use Intercom on a daily basis to chat and email our partners or customer, and assist them with their concerns and requests. Using Intercom to interact with them makes our job so much easier.

"User-friendly interface"

What do you like best about Intercom? The interface is user friendly, well organized and easy to use. Every button is very useful and the sleek design makes it enjoyable to use as it is easy on the eyes.

"Loving Intercom"

What do you like best about Intercom? I have been using Intercom for more than a year and excellence to everyone who started this tool to make people's lives easier. Easy to navigate, very user-friendly that even people who use this for the first time will not have a difficult time navigating everything. No need for a specific training. Terrific tool!

"Amusing"

What do you like best about Intercom? Intercom is helpful in our business in improving our customer service. Intercom also the best when it comes to see if the customer is satisfied with the response.

"Intercom gives you an option to communicate whether email or by chatting."

What do you like best about Intercom? It's fast, versatile and straight forward. Creating your own macro makes it easy for you to constuct replies which you often use without having to copy it from another platform and paste it to your Intercom.

"Great way to Connect"

What do you like best about Intercom? What I like in Intercom most that it is easy to navigate. Macros are easy to create and access. Most importantly the access for the Dashboard as this is a great addition to monitor the Agent's handled cases.

"Intercom is King"

What do you like best about Intercom? The way the system is designed made it easy for me to use it, especially for someone who has not used them in the past or has no background whatsoever. Very user-friendly.

"Great App."

What do you like best about Intercom? What I like about Intercom is that it is easy to navigate and user-friendly. I also like that the UI itself is easy to understand. It is our main tool when doing chats.

"User friendly and efficient!!!"

What do you like best about Intercom? Intercom is a useful tool in terms of communication. It is excellent, user-friendly and easy to navigate, which makes it easy for anyone on our team to use. The features are great and save so much time.