Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Organized, Uncomplicated, and Reliable"

What do you like best about Intercom? Intercom is a comprehensive live chat application for customer service. It is extremely easy to use and have plenty of necessary and useful features. You also have a freedom to personalize the app basing from your own needs.

"AWESOME and friendly app"

What do you like best about Intercom? What amazed me about Intercom is that you will see the qualifications of the caller. Wherein their name, phone number and email are indicated. The cool part is you can add multiple emails if you need to send a copy to someone accountable for a specific concern/matter. This feature helps me to save time by not sending different emails.

"Intercom Review"

What do you like best about Intercom? Intercom has made it easier for us to receive, answer and initiate chat or emails. It is also very easy to locate past chats or emails with its search functionality. I also like the fact that it has a dark mode for someone like me who have sensitive eyes.

"Intercom"

What do you like best about Intercom? It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

"Easy to Navigate!"

What do you like best about Intercom? It's my first time using Intercom in my current company and what I like the most is, you can navigate this tool easily, and you are able to use both chat and email in just one place.

"Intercom helps organization to build team work"

What do you like best about Intercom? What I love about Intercom is we have a visibility to all of the chats and emails. This way our team can work together and can follow up any pending emails. All emails is visible to our team so we won't need to wait for other staff to come from their off just to follow up an email or chat.

"Intercom Review"

What do you like best about Intercom? It is a faster way to send messages, with real-time access to CSAT and lighter support volumes and the only platform to combine the power of automation and human customer support.

"I really love Intercom. It makes my work very easy and convenient. Intercom is very user friendly."

What do you like best about Intercom? It's very easy to access, and it's very user friendly. I like the theme as well. What do you dislike about Intercom?

"User Friendly App"

What do you like best about Intercom? Intercom is user friendly. I like the keyboard shortcuts that can be used for this app. It makes it time efficient. What do you dislike about Intercom?

"User-friendly Intercom"

What do you like best about Intercom? Intercom is very user friendly you can easily switch the channel you would like to use between email and chat. You can also see the rating right away. Unlike other chat platform, it will take a while to be able to see the ratings.