Intercom Reviews in January 2025: User Ratings, Pros & Cons

"The benefits of using Intercom"

What do you like best about Intercom? The Intercom is very helpful because we can easily communicate with other people if we have concerns or need to inform them about a specific matter. Also, I like that we can monitor real-time all the chats and we can easily assign and unassign it on the specific person.

"A user-friendly tool for everything customer-experience related."

What do you like best about Intercom? The setup guide of Intercom is excellent and I love the simplicity of the interface where everything is in one place. It's amazing how you can talk to both your peers and customers at the same time. One feature that I like is how the enter key is not active to avoid unwanted message to be sent accidentally.

"easy to use"

What do you like best about Intercom? Intercom has all the information you need. it easy to use , and has all the option needed for every resolution. it has also good to know information. has macros

"Intercom General Review"

What do you like best about Intercom? It's simple, and easy to use. It let's me reach out to whom I need to contact. What do you dislike about Intercom?

"Intercom Review"

What do you like best about Intercom? Intercom is the tool we use to assist our customers. I find it very easy to use as it simply words as a chat system — no complicated part/function, very user-friendly.

"Amazing tools and easy access"

What do you like best about Intercom? It is very user-friendly. I can access the intercom with flying colors. I can use either assisting customers through chat or email. It is more convenient to use other than the other competitor.

"Easy to access and easy to use"

What do you like best about Intercom? It helps us a lot in handling chat or email messaging thru our guests. It's straightforward to use, and the shortcut keys to the whole email format greatly help us with fast and reliable actions.

"the best intercom in the company"

What do you like best about Intercom? this is nice all the features is good and easily works find and very very frinedly. The program work faster and work well. 24hrs working with the intercom is nice.

"Tasks has never been made easy."

What do you like best about Intercom? What I like the most about Intercom is that it gives us a lot of opportunities to make our interactions easy; we can leave notes exactly on the conversation to allow a few people to see and collaborate for a better solution before responding.

"Intercom Feedback"

What do you like best about Intercom? Intercom is easy to navigate.When using Intercom, it is uncomplicated to investigate as the history of the case will be shown once you press "ctrl+ shift+ E". It's also easy to distinguish the chat and email due to the icons.