Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Amazing tool"

What do you like best about Intercom? Intercom is my primary tool when responding to a chat/email. I can easily organize all the chats and emails. very user-friendly , it is better than using a typical email platform.

"Exciting and helpful tool for companies"

What do you like best about Intercom? The intercom is simple to operate. The tool is straightforward for new users because it contains essential information and is quick to navigate. I can make a comparison between the intercom and another email application that we use. It dramatically aids customer service by giving excellent client satisfaction through its quick features and user-friendly layout, such as the valuable and entertaining bot.

"Review for Intercom"

What do you like best about Intercom? Easy to use to communicate internally and also User friendly. Can also easily update status and can create a draft message. Can also use macro for easy and fast email.

"Intercom Is easy to use and a User Friendly"

What do you like best about Intercom? What I liked the most about Intercom was having macros added to the system, as this is the best tool I have been using, as it would make my job easier and faster, and if you are

"Tiny team tackles big reach"

What do you like best about Intercom? My teammates and I wear a lot of hats in our small start-up. It is essential to be responsive to customers, and visitors to our outreaches and be informed about the customer's journey to make our interactions efficient, timely and valuable.

"User friendly tool for business"

What do you like best about Intercom? It is easy to use and very convenient especially for business purposes What do you dislike about Intercom?

"Intercom is very useful in fulfilling Blacklane BLCC/OC task."

What do you like best about Intercom? I like how we can easily access the link whenever we click it. What do you dislike about Intercom?

"Convenient to use."

What do you like best about Intercom? User friendly and very convenient to use. What do you dislike about Intercom?

"Awesome! Great Application!"

What do you like best about Intercom? Easy to understand UI. The fact that you can leave notes for your colleagues to see is most helpful. Having to balance Email and Chat at the same time is also great.

"Allows for great customer communication and teaching"

What do you like best about Intercom? Intercom allows real-time chats with our customers and enables them to access content to help them navigate our software. With the new tooltips and banner features, we expect to see a decrease in questions from our customers, since these easily created, no programming required, features are amazing.