Intercom Reviews in January 2025: User Ratings, Pros & Cons

"It allows us to take communication with our clients to another level"

What do you like best about Intercom? I love having different tools and resources to reach customers. We can segment by type of customers, by type of interactions they have had with us or our platform and we can do it with chats, banners, modals, etc.

"Intercom lets me communicate with people with ease and style."

What do you like best about Intercom? When using Intercom, navigating through the tool is so much more convenient as it has shortcut keys that I can use when communicating with people, and I can search past conversations using only keywords.

"Great Tool and User-friendly"

What do you like best about Intercom? Intercom is a great tool for us. It allows us to see how other users are making the most out of Intercom in very creative ways. It helps us maximize team productivity with the fastest shared Inbox.

"Intercom-munication"

What do you like best about Intercom? - Tabs on the left hand side of the screen, making the emails and other settings easily to be located. - Once you open a chat and email, the person can easily be identified by their name on the top of the screen and their qualification at the right side of the screen.

"My experience using Intercom"

What do you like best about Intercom? I can easily assign a ticket to my colleague I can snooze a ticket till anytime I want

"Chat transcript"

What do you like best about Intercom? This tool allows me to speak with my client via chat and this tool also allows me to save my auto-reply notes What do you dislike about Intercom?

"User friendly and very easy to navigate"

What do you like best about Intercom? Very easy to use without the need of opening multiple applications for all you communication needs eaither via email or just a quick chat.

"Interaction in Intercom"

What do you like best about Intercom? Good platform to provide customer service interaction. Better than any other system that I handle before a user-friendly tool to gives an awesome experience to my client.

"Very effective & Powerful chat support tool"

What do you like best about Intercom? It has everything, its like all the chat support tools combined. You name it and Intercom has it. The ease of use and the amount of features supporting the team to ease the communication process.

"Efficient and User friendly"

What do you like best about Intercom? The best I like about the intercom is the designation between teams and if the task would not be designated to your skill you may reassign it to the right team or department.