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9.8

Spot Score

Intercom - Live Chat Software

Intercom Reviews in January 2025: User Ratings, Pros & Cons

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4.3

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Intercom Reviews & Ratings

4.3

Very Good

Based on 2278 ratings & 2496 reviews

Rating Distribution

Excellent

(1900)

Very Good

(470)

Good

(70)

Poor

(25)

Terible

(31)

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Showing 131-140 out of 2496

HA

Helena A

06/02/23

5 out of 5

"Great tool to ensure support to customers, generate list of targeted and write email campaigns"

What do you like best about Intercom? Being able to generate a list of customers based on specific criteria. What do you dislike about Intercom?

MG

Madison G

06/02/23

5 out of 5

"Very easy and convenient to use"

What do you like best about Intercom? It is nice that it notifies me and allows for me to free my dashboard without closing out of the conversations! What do you dislike about Intercom?

MN

Marie Nicole M

06/01/23

5 out of 5

"Great Experience with Intercom"

What do you like best about Intercom? I like the most about Intercom is that It gives the user access to put in a private note. It will let the next chatter understand whats going on with the chat flow.

HY

Helen Y

06/01/23

5 out of 5

"It is very efficient and a good product."

What do you like best about Intercom? I like the fact that it has specific macros in it. What do you dislike about Intercom?

FM

Flora Mae D

05/31/23

5 out of 5

"Modern Customer Service software - simple and easy to use."

What do you like best about Intercom? Intercom has been a great help with keeping track of user engagement, customer support and marketing. It gives big help in taking care of customer relationships through humanized interactions, especially when everything else has become automated.

PC

Patricia C

05/30/23

5 out of 5

"Amazing Intercom"

What do you like best about Intercom? Intercom is a very user friendly user application. It is straightforward to navigate. It allows me to build a good relationship with the customers. This feature also allows me to access saved responses like macros. It makes my work easier.

IS

Irish S

05/27/23

5 out of 5

"Amazing tool and super helpful!"

What do you like best about Intercom? The intercom is one of our main tools in communicating with our customers, and it helps a lot as we can easily see the details we need to check and it is very user friendly.

MS

Mark S

05/26/23

5 out of 5

"Intercom"

What do you like best about Intercom? Intercomm is user-friendly. Very easy to understand and self-explanatory. You could communicate to others with no issue at all.

CB

Caesar Bryan Fulgencio P

05/26/23

5 out of 5

"Helps communicating much easier."

What do you like best about Intercom? I like how versatile the intercom is when it comes to communication. We can chat and email simultaneously. The interface is very friendly user.

MH

Mark H

05/25/23

5 out of 5

"Excellent"

What do you like best about Intercom? It is organized, by teams,folders so that you can access recent and previously closed interactions. You may also place notes, links.