Intercom Reviews in January 2025: User Ratings, Pros & Cons

"Great chat app for your business"

What do you like best about Intercom? Convenient design, the algorithm of distribution, comfortable reports What do you dislike about Intercom?

"Intercom has been a game changer for our support team!"

What do you like best about Intercom? Simply put, Intercom is the best tool our team has used so far to help support our customers. It allows our team to prioritize properly and help the customers with the most urgent requests.

"Intercom makes live chat support easy"

What do you like best about Intercom? My support team is able to keep track of all client issues, link & track Jira tickets so we can update clients when there issue is resolved. It's very easy to use for both clients and agents.

"Awesome Tool"

What do you like best about Intercom? Intercom is easy to use. I feel like everything I need is there. What do you dislike about Intercom?

"Our primary tool for building user onboarding and outreach workflows"

What do you like best about Intercom? I enjoy how relatively easy it is to build a user onboarding or re-engagement flow from scratch. The UI for building series is very intuitive and made it easy to pressure test my approach.

"Everything Accessible In Minutes"

What do you like best about Intercom? That I can insert articles and Macros super efficiently. I can access all the history about a customer including what browser they are using without having to toggle in between views. I also have access to analytics so I can improve my job as a customer support specialist.

"Great system, appreciate the constant update"

What do you like best about Intercom? Ai and macros, I have everything I need on sight and coming from Zendesk I believe is a more friendly user system and faster to provide customer support.

"Different channels, different goals, different audiences"

What do you like best about Intercom? The possibilities of using different communication channels that meet different objectives, added to the possibilities of audience segmentation, allow me to create truly personalized campaigns that are in line with customer expectations.

"Easy to work with"

What do you like best about Intercom? It has lots of features and very good automation. What do you dislike about Intercom?

"Intercom reigns supreme as the best chatbot software in the universe, revolutionizing customer exp"

What do you like best about Intercom? Intercom’s steadfast commitment to customer support is an unparalleled tour de force, an apotheosis of dedication that unequivocally redefines the zenith of excellence. In a landscape where the average support experience languishes in the doldrums of mediocrity, Intercom emerges like a luminous supernova, illuminating the vast expanse of customer care with its scintillating brilliance. Their consummate and adroit support maestros are not just adept at ...