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9.8

Spot Score

Intercom - Live Chat Software

Intercom Reviews in January 2025: User Ratings, Pros & Cons

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4.3

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Intercom Reviews & Ratings

4.3

Very Good

Based on 2278 ratings & 2496 reviews

Rating Distribution

Excellent

(1900)

Very Good

(470)

Good

(70)

Poor

(25)

Terible

(31)

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Showing 91-100 out of 2496

IN

Ismael N

08/28/23

5 out of 5

"Best tools for almost everything"

What do you like best about Intercom? They have a thing for almost everything you need. When you need something, it's almost certain that they already have it, it's simple, and will be set up with few clicks. Their customer experience is amazing, it's very self-service, and all types of information are available anywhere you need.

MC

Mark C

08/27/23

5 out of 5

"Intercom is the way to go!"

What do you like best about Intercom? The intercom is easy to use and helps me connect with my customers. It also shows customers' satisfaction with just a click of a button. This means that Intercom is the way to go!

LG

Lily G

08/26/23

5 out of 5

"Simple Transition & Plenty Of Help"

What do you like best about Intercom? The AI bot is very helpful, both for our customers and our staff. Not only does it cut down emails but it also helped us to work out features of Intercom that we were not used to.

VS

Victoria Sophie W

08/25/23

5 out of 5

"Intercom is a good worktool"

What do you like best about Intercom? it´s easy to use and i like the consept of it. What do you dislike about Intercom?

AB

Aisara B

08/21/23

5 out of 5

"CSM"

What do you like best about Intercom? This software is incredibly user-friendly and functional. I appreciate the inclusion of the help article feature, which supports multiple languages - a great addition!

AU

Anonymous User

08/21/23

5 out of 5

"First time Intercom user."

What do you like best about Intercom? The connection it provides for coleagues. What do you dislike about Intercom?

AU

Anonymous User

08/19/23

5 out of 5

"The service that allows businesses to grow"

What do you like best about Intercom? With Intercom we brought our live chats and ticketing system in one place. That helps us to easily manage all the inquiries and respond in time.

RS

Ruben S

08/18/23

5 out of 5

"Its Gooood!"

What do you like best about Intercom? Love the UI, everything is where it should be and looks very good. Very large marketplace

AU

Anonymous User

08/17/23

5 out of 5

"The only platform for customer success and client product marketing!"

What do you like best about Intercom? Organising and managing chats is top of the line, as well as all the different ways you can reach clients via outbound communication (chat, posts, banners, etc!)

SC

Sophie C

08/16/23

5 out of 5

"Super useful to help customers quickly with platform issues or queries"

What do you like best about Intercom? Encourages customers to ask for help without having the compose a whole email which can take a long time for the customer support team to respond to. Increases customer engagement.