Incident.io Reviews in January 2025: User Ratings, Pros & Cons

"Super App: No Stress during an Incident"

What do you like best about incident.io? Incident.io is a super app that you can easily set up, use and integrate with other 3rd party applications to ensure relevant stakeholders are notified to resolve any unplanned activity.

"Easy to use tool that meets your team in Slack instead of adding another tool"

What do you like best about incident.io? We kept trying to implement Incident Response processes but couldn't get people to leave Slack to use a new tool. Incident.io lets us build a dynamic and powerful IR process in Slack which out team is already familiar with.

"A great platform that simultaneously empowers and simplifies incident response"

What do you like best about incident.io? incident.io has drastically reduced the additional cognitive load on stakeholders involved in the Incident Response lifecycle in our company. It has great usability that removes operational tasks of organization, documentation and structuring from the path that make us focus almost 100% of our effort on tasks that will actually contribute to mitigating and, subsequently, resolving that incident.

"Gentle guidance through incident processes"

What do you like best about incident.io? - Automating actions we were doing manually (creating the slack channel, adding bookmarks and buttons, list of things to do in the learning flow etc.)

"Invaluable to share information of incidents in the organization"

What do you like best about incident.io? An easy and well thought out way to handle incidents and share information and status updates with minimal overhead. We use Slack in the organization as the primary information channel, and the Slack integration performs flawless and makes it possible to interface with incident.io primarly using Slack.

"Makes it easy to handle incidents the right way"

What do you like best about incident.io? The Slack integration is excellent, one of the best integrations I've seen. Out-of-the-box workflows are excellent, and it makes it easy for engineers to onboard into the tool.

"Excellent product and support team"

What do you like best about incident.io? When we were looking for a tool to improve the experience for both our incident response teams as well as for communicating effectively with management, incident.io came through on both counts.

"Not just for big teams!"

What do you like best about incident.io? In the past our incident process was very manual and haphazard. Incident.io has automated all the parts like creating a Slack channel, ensuring the right people are there, and nudging responders to provide timely status updates.

"Makes handling crisis or live issues a breeze"

What do you like best about incident.io? Amazing slack integration makes handling incidents completely in slack a breeze. This lets our team not have to think about yet another service and instead handle it in a more human and integrated way.

"Great incident and catalog management platform, especially if you are a slack shop"

What do you like best about incident.io? Incident.io is a fantastic platform for managing incidents, customer status pages, and infrastructure catalogs. We love that it is slack-centric, but also web-native. In particular, the deep integration with Jira for followups, the ability to create templated "learning paths" for doing all the retros in Notion and other tools is just really great.