Hightail

It's basically a scam

Charged £800 over 5 years with a recurring fee but not service or product provided. Their customer support even acknowledged this but refused to provide a refund. Genuinely seems like a scam.

No professional here...

No professional here...

WORST service EVER!!

WORST service EVER!!! Warning ... we lost all our files. Had them on google drive and shared them with HT. Then erased from drive thinking they were safe.. What they failed to tell (3 years ago and they still have not shared the info with their clients), because they don't tell you when you erase a file from Google drive it also erases from Hightail. Gabriel B. assured me that he personally would make sure this was clarified on their website. To date that has not happened... and Gabby don't ...

Copy file function removed from Hightail ProPlan

(Update 22nd Sept 2020 : Hightail have now removed the copy function again) (Update : 15th Sept 2020 Hightail have now included back in the copy function (took about a week I think) for files between spaces for the ProPlan)I've used Hightail for many years. But in the last few weeks noticed that the "Copy file" from a Space to another Space was missing. Support suggested the "workaround" of downloading and re-uploading files.In live chat I found out that this fundamental function had been ...

Worst cancellation experience

You sign up online with auto-renew, but you can't cancel it. When you finally find the page with the information about canceling you are instructed to email them your request. When you do that you get another email asking for more information (why don't they say what they need on the cancel instructions page). Then when they actually do cancel, the account itself is canceled immediately meaning you lose whatever remaining time you have even though you paid for it.

Account Cancellation…

I have had similar experience to others. I have been trying to cancel my account for two years. The first time they advised my credit card details were not correct and they would not be able to process payment - I had new card with same number but different expiry date. I thought good and advised them I did not want to renew. However they managed to find the new details. The next year I advised them in advance by email I wanted to cancel my account. To make sure they would not take my ...

I have done everything I can to cancel…

I have done everything I can to cancel this account and I keep getting charged. I am going to file a formal complaint with the California Attorney Generals Office. Maybe that will get their attention.

HIGHTAIL ARE STILL CHARGING for subscription cancelled 3 years ago!!!!

I cancelled my subscription for the file transfer service HIGHTAIL in October 2014 (!) and they are still charging my creditcard despite the fact that HIGHTAIL confirmed the cancellation by e-mail. I now have to go through the process of getting the money back via the credit card company. This is completely unacceptable! I have tried to find an e-mail address on their website, so I could inform them of this - but this seems virtually impossible - I can only find an address for "sales" and ...

Scammy auto renew practices

I fell for their 'free trial'. They put my account in auto renew, charged me hundreds of dollars even though I didn't use the service after the first day of the 'free trial' and then refused to refund me.

Most relevant.

Date of experience: April 30, 2023