Helpwise Reviews in January 2025: User Ratings, Pros & Cons

"One of the best SaaS products I've purchased. Incredible product and value backed by a great team."

What do you like best about Helpwise? Helpwise allows my team to communicate with inbound inquiries in a collaborative fashion quickly and without any fuss. It is easy enough to configure to 'just work' right away but has powerful features that we can implement at our own pace. For us, an essential part of any SaaS is the team behind it - both development and support. My experience with both has been great.

"Stable system and good customer support"

What do you like best about Helpwise? Assign option, snooze mode, filter option, fast and friendly answers of staff What do you dislike about Helpwise?

"Helpwise is great!"

What do you like best about Helpwise? It is very easy to use with very little learning curve. It functions very much like gmail and has many of gmails features. It also adds some great team sharing features. From a customers perspective it looks like an email, from a business perspective its a great ticket system.

"Outstanding capabilities and world-class support!"

What do you like best about Helpwise? Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast.

"A great all-round email platform for our small team"

What do you like best about Helpwise? The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help out. It's also much more cost effective than paying for separate Google/MS email accounts we don't need.

"Awesome customer service"

What do you like best about Helpwise? Awesome customer service. Fast response! What do you dislike about Helpwise?

"Efficient, manages tasks, improves focus"

What do you like best about Helpwise? It has helped my team save time by delegating emails in a clear & concise manner. As a manager I have full accessibility & can track exactly who has done what and when.

"A solid shared inbox management tool with excellent support"

What do you like best about Helpwise? - User-friendly interface - Responsive and helpful technical support team

"One of the best Shared Inbox / Support Platform"

What do you like best about Helpwise? Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system.

"Great ticket management & Help desk"

What do you like best about Helpwise? quick support, good interface, for the most part and the fact that you can have multiple inboxes What do you dislike about Helpwise?