GuideCX Reviews in January 2025: User Ratings, Pros & Cons

"GuideCX has done great for my team and we are happy to use it for day to day task!"

What do you like best about GUIDEcx? Very helpful and are always open to change! What do you dislike about GUIDEcx? Nothing to dislike! You are doing great! What problems is GUIDEcx solving and how is that benefiting you? It helps us track on what task are needed to be done with our clients!

"I appreciate the visual tracking and breakdown GuideCX provides."

What do you like best about GUIDEcx? As a project manager, I find it most helpful to visually breakdown and communicate tasks with my clients. What do you dislike about GUIDEcx? It can be glitchy at times and does go down occasionally. What problems is GUIDEcx solving and how is that benefiting you? Clients are now able to see all tasks related to their onboarding, then can delegate within their own team.

"Intuitive Project Management toold"

What do you like best about GUIDEcx? I love the ability to involve several different users within a project. From customers, internal users, and those keeping an eye on the project - All can be involved! What do you dislike about GUIDEcx? I wish that customers had the ability to assign tasks to their colleagues. As an administrator, I have to make those changes. That is the only item I can even think of because it is such a great tool. What problems is GUIDEcx solving and how is that ...

"Game Changing"

What do you like best about GUIDEcx? GuideCx is a game changer for our business. We're better engaged with our customers, and it keeps our entire team focused on the project. Highly recommend! What do you dislike about GUIDEcx? It takes a while to get customers used to using the platform. What problems is GUIDEcx solving and how is that benefiting you? GUIDEcx has helped us keep on top of our customer projects and keep us all accountable to each other for the work that needs to be done. We ...

"Implementation Manager"

What do you like best about GUIDEcx? GuideCX helps me keep track of where I am with multiple projects, as well as moving them along at the proper pace. What do you dislike about GUIDEcx? Not much. I wish they had Start to Start contingencies instead of just Finish to Start and admittedly, they may have this and I just haven't realized it yet. What problems is GUIDEcx solving and how is that benefiting you? GuideCX is helping me keep track of my responsibilities across multiple projects, as ...

"Great transparent and interactive onboarding plan!"

What do you like best about GUIDEcx? I love that we can add all our internal and external stakeholders to the project and assign tasks. The forecasted end date is perfect for setting expectations with our clients based on their engagement. What do you dislike about GUIDEcx? Our projects are very complex, and currently GuideCX lacks some of the flexibility with user permissions and project editing that would take our onboarding to the next level. What problems is GUIDEcx solving and how is ...

"GuideCX is an effective tool for managing projects with many moving parts and multiple stakeholders"

What do you like best about GUIDEcx? The way each task can have notes and individual statuses assigned to it makes the interactions and tracking of each project item simple, especially with the ability to view all project-wide and task-specific notes in a single place. The ability to view the project as a Gaant chart is also great for providing a quick overview of all tasks and the pace of the project. What do you dislike about GUIDEcx? Sometimes tasks will ask you if you want to leave ...

"Great Onboarding Product - Part of the team who setup Guide CX and Current Administrator"

What do you like best about GUIDEcx? The automation it provides to the onboarding process! We have a fairly extensive onboarding, and being able to track each piece from the client side to the internal tasks for each team member is great. I am also impressed with the updates the engineering team has continually put out. There were a few missing items when we started, but they have all been corrected through a new feature that was added. What do you dislike about GUIDEcx? There are group ...

"Order from Chaos"

What do you like best about GUIDEcx? Ability for multiple teams to collaborate to service clients even post-implementation. There are many reconfiguration projects that were very hard for our teams to track and this has changed the way we work together. What do you dislike about GUIDEcx? Some of the due date pieces are a little wonky. Some of our milestones can be running concurrently. What problems is GUIDEcx solving and how is that benefiting you? The biggest issue we are solving is ...

"Friendly site"

What do you like best about GUIDEcx? You are able to interact to the customer in a friendly way and you can track each milestone of the projects. What do you dislike about GUIDEcx? The time that is set for each task is not that long. What problems is GUIDEcx solving and how is that benefiting you? Communication and timelines.