GuideCX Reviews in January 2025: User Ratings, Pros & Cons

"Sr. Director of Advanced Services"

What do you like best about GUIDEcx? customer interaction and customer visibility What do you dislike about GUIDEcx? not able to sort certain views, cannot delete a customer What problems is GUIDEcx solving and how is that benefiting you? It allows us to give full visibility and interaction with our customers during the onboarding process. We include welcome videos, escalation lists and assign customers tasks within the onboarding process. We are leading the industry with our white glove ...

"Amazing tool to scale onboarding processes"

What do you like best about GUIDEcx? GuideCX is so helpful as a central sources of truth for all onboarding project management needs. It's helping us to streamline and scale our processes. Their University and office hours sessions are super helpful, and having visibility of their product roadmap/being able to easily submit requests is also fantastic. Their support team is also really knowledgeable, friendly and always on hand to help. What do you dislike about GUIDEcx? I think that GuideCX ...

"Its a great product with many rich features"

What do you like best about GUIDEcx? It makes project management simple. The templates are very useful. The ability to share the project across platforms and with any user. Makes it incredibly powerful What do you dislike about GUIDEcx? It needs to improve on tools that make it easier to do repetitive tasks. Like bulk edits, easier ways to change flows. There are difficult to mange all the dependencies. What problems is GUIDEcx solving and how is that benefiting you? It makes it eaiser to ...

"Intern Project"

What do you like best about GUIDEcx? The hand's on approach with the GuideCX team helped during an intern project as our organization drove GuideCX implementaion. What do you dislike about GUIDEcx? From my limited experience to this point, the only thing I disliked was not being able to save my preferred view for task I was working on. What problems is GUIDEcx solving and how is that benefiting you? Standardizing onboarding experience for new team members. GuideCX helps ensure we have set ...

"GuideCX for Implementation"

What do you like best about GUIDEcx? Functionality and automation. User friendly for both PM and customer What do you dislike about GUIDEcx? Inability to add customizable tasks for a unique implementation. What problems is GUIDEcx solving and how is that benefiting you? One Central location for all implementation projects. And improving metrics and reporting.

"GUIDEcx"

What do you like best about GUIDEcx? Tool is flexible and allows for companies to update and utilize the tool that meets the needs for various customer segments. What do you dislike about GUIDEcx? It is not a dislike, we are just waiting for a few key enhancements to be made to ensure our teams are able to work more efficiently and effectively. What problems is GUIDEcx solving and how is that benefiting you? Help improve transparency for customers and external parties engaged in the ...

"Very positive and helpful group all around! Great platform"

What do you like best about GUIDEcx? They understood our pace for implementing a new software and worked around our needs and timeline. Great with feedback and updates. They are consistantly improving and make sure that our feedback on the platform is implemented, you receive opportunities to give suggestions on how the platform should work! What do you dislike about GUIDEcx? There are so many great updates made to GuideCX it is sometimes hard to keep up with the great changes and keep your ...

"I work in software implementation, and GuideCX has made project management so organized and easy!"

What do you like best about GUIDEcx? Automated workflows and templates, the ability to assign tasks to different roles, notes on tasks where you can tag various users, among other things. What do you dislike about GUIDEcx? I don't know that I can think of any real downsides right now but there are definitely improvements that can be made. I like that you have an easy feature request tool and I've requested something that I think would make it a lot more useful. You have an "action items" ...

"GUIDEcx is an efficient and responsive way to track the progress of a project."

What do you like best about GUIDEcx? My favorite GUIDEcx feature is the ability to leave notes for colleagues on specific tasks within a project. What do you dislike about GUIDEcx? Sometimes GUIDEcx can be slow or laggy when updating tasks. What problems is GUIDEcx solving and how is that benefiting you? GUIDEcx allows my organization to offer our clients full transparency on the status of a project.

"GuideCX Makes my Job Easier!"

What do you like best about GUIDEcx? GuideCX is wonderful. It keeps all of my communications for a project plan in one place. It's optimal for communications and passing sensitive information in a secure way. Both the client and I are able to see exactly where we are in a project, when something is due, and the steps to take to get there. It is clear and user friendly. What do you dislike about GUIDEcx? The only difficulty I experience is getting the client to buy in and keep up with and ...