GuideCX Reviews in January 2025: User Ratings, Pros & Cons

"GuideCX helps our team and customers understand where we are in the project and their role."

What do you like best about GUIDEcx? Unlike other platforms I have used in the past, GuideCX will auto update all task assignment dates as you move through the project. What do you dislike about GUIDEcx? The task dependencies can make manually changing key dates inside of the project challenging. What problems is GUIDEcx solving and how is that benefiting you? GiudeCX allows us to build project teams that can access all project tasks and deadlines to see exactly where we are in each project.

"Intuitive product, amazing team"

What do you like best about GUIDEcx? Guide CX is a very intuitive product for everyone on the project and the ability to set dependencies and easily update timelines is a life saver. Our customers love having a live view of the project so they don't have to wait for static updates. I also really like the integrations with Jira and Slack, which has saved time and manual work for our PMs. However, the best part of Guide CX is definitely the support team who are very quick at responding and ...

"Organized and Insightful Tool with a super team to back it all up."

What do you like best about GUIDEcx? GuideCX provides a easy to align organization process for project minded teams. The tool's deep customization allows for continuous improvement for a great customer experience. What do you dislike about GUIDEcx? Clearing Cache and Cookies, just like every great online tool, is recommended for the best experience. What problems is GUIDEcx solving and how is that benefiting you? GUIDEcx solves our project management solution. Creating a consistent and ...

"Great product, great team !"

What do you like best about GUIDEcx? I have been using GuideCX for the last 2 years and to my amaze the product keeps getting better with new feature, UX/UI and automations. It's a great product for Onboarding and Customer Success teams as it allows you to have your entire process laid out with milestones and breakdown of each tasks. My favourite part of it is the automation that the company has achieved through Recipe Builder with Hubspot, Slack and Salesforce. The team has also helped us ...

"GCX Isn't Just a Software, It's a Partnership"

What do you like best about GUIDEcx? Visibility, client-facing view, services What do you dislike about GUIDEcx? Set up does take work & double-checking. Recommendations to others considering GUIDEcx: Make sure that you have your process mapped out as well as you can before getting started. What problems is GUIDEcx solving and how is that benefiting you? Streamlined process, bandwidth projections

"Intuitive easy-to-learn interface, organized and streamlined our communication lines!"

What do you like best about GUIDEcx? I was really impressed with how easy it is to figure out. In all honesty we had to tell their onboarding team that we didn't need their help because we already had figured most of it out. Now THAT is a self-service point-solution I can get behind! What do you dislike about GUIDEcx? Our only pain pain point is that when you save a files as an attachment to a task, you still have to click "save" after the files have been uploaded. I'm not aware of any ...

"Best tool to work with."

What do you like best about GUIDEcx? When starting at Goto in 2019, we used to work only with Salesforce and e-mails. When we started using Guidecx in 2020, our lifes where changed for ever. Easy to use, allow us to frequently use the tool on every message received, great relactionship with customer support, easy to integrate with the client. What do you dislike about GUIDEcx? No automatic responses for small steps on project. What problems is GUIDEcx solving and how is that benefiting ...

"Centralized space for project management"

What do you like best about GUIDEcx? Very easy to use, intuitive interface and language. I also love that we can choose what clients see. The summary view and automated emails are a great insight tool and can foster more meaningful conversation. What do you dislike about GUIDEcx? It can be very fiddly/finicky at first since it is so customizable. It takes some time to get used to th einterface but after a while it does become more manageable. What problems is GUIDEcx solving and how is that ...

"Customers love the tool."

What do you like best about GUIDEcx? Customers love it because they can easily see the whole project, and when the project is ongoing they can easily check the status and the next task to be finished. I like to have everything regarding a project on the same tool. And even if the e-mailing the customers receive sometimes is too much, it actually helps to get the project done and the customer is always on the loop. What do you dislike about GUIDEcx? Constant bugs. It could be helpful to have ...

"Efficiency, Ease, Secure, and Sara F. aka Customer Support"

What do you like best about GUIDEcx? As a client who has used GuideCX daily over the past two years, I can proudly say that this software has been a game changer in my overall performance as a Project Manager. Not only due to the efficiency the software provides me but most importantly for the platform it allows my clients to communicate, and stay on task, throughout the life of a project. The software provides a secure platform to message directly with your clients and co-workers with a ...