GoTo Connect Reviews in January 2025: User Ratings, Pros & Cons

"Phenomenal Cloud-Based VoIP PBX System!"

What do you like best about GoTo Connect? Jive makes it super easy for our staff to connect from anywhere. We've gone completely hardware-free by enabling our staff to use their laptop or mobile devices as their virtual phone, and the experience has been very liberating!

"Great product and company with great people"

What do you like best about GoTo Connect? Jive is rare in the space in that they are a very flat organization. As a result, it is very easy to get access to thought leaders within the company to provide feedback and/or suggestions.

"Great Phone Line Company"

What do you like best about GoTo Connect? The team is very quick responding and helping with whatever the situation is, they always resolve it fast and whenever there is something I do not understand they walk you through the process through remote monitor. Then they send you an email with a case number, and the person helping you with the case, if anything happens, the will know where they left off and make sure they finish the work. Also, the price is great for the service we have been ...

"Reliable multi-office connectivity."

What do you like best about GoTo Connect? Web based administrative features with an intuitive portal makes setting up and changing dial plans, etc. easy. What do you dislike about GoTo Connect?

"User Friendly"

What do you like best about GoTo Connect? I love how easy it is to use the administrative system without having to hire an IT person to do it for you. I love that I can easily change around my extensions and phone numbers, as needed, or schedule them to change by themselves without me having to go in and do it manually every time. And I love how helpful their tech support is whenever there's a problem I can't fix myself. I even downloaded the Jive app to my phone so when I'm away from my ...

"Customer Support professional and very helpful"

What do you like best about GoTo Connect? Customer support is very knowledgable and knew exactly what my needs were and helped address them quickly. I presented other questions and had other questions and the support person was able to address it quickly without any help from 3rd tier support. Other providers usually have to refer questions to 2nd or 3rd tier team support. With Jive it's always the 1 tier support that has consistently helped me. The support team is also able to provide ...

"Proved to be very reliable"

What do you like best about GoTo Connect? Clarity of voice, calls don't drop and customer service is great What do you dislike about GoTo Connect?

"I'm finally using technology that is making my life easier!"

What do you like best about GoTo Connect? We had been on VOIP for a while with another carrier, but I feel as though friends and others in the industry always had the bigger and better thing. I chalked it up to working at a small business.

"Anywhere in the world - and you may as well be in the same office!"

What do you like best about GoTo Connect? Jive phone have been been great for connecting colleagues in different locations. With intercom and the ability to dial via the phone, PC or app - it's easy to stay connected no matter where the "office" is.

"Great Addition to our Team and Great Cost Savings"

What do you like best about GoTo Connect? Cost, Flexibility, Easy & Great Customer Support What do you dislike about GoTo Connect?