Gladly Reviews in January 2025: User Ratings, Pros & Cons

"Gladly is easy to work with"

What do you like best about Gladly? The most helpful about gladly is the fact that you can go back to previous interactions you've had and also set a task to follow up with customers in case you need too and they stay on the left side with easy access too What do you dislike about Gladly? The only thing I don't like about Gladly are the notifications sounds we get. if you could update it to a bit more friendly sounds it would be great! What problems is Gladly solving and how is that ...

"Advanced Customer Care"

What do you like best about Gladly? I love the answers button because having some answers that I can add with the click of a button really helps save time and allows me to assist more customers. It also has some quick links which are awesome because I don't have to search for the links elsewhere. What do you dislike about Gladly? There aren't enough topics. I sometimes find that the topics mentioned don't always cover the conversations that I am having with the customer. Short ships would ...

"Useful and easy to manage."

What do you like best about Gladly? Gladly it's an excellent tool to complete tasks and to work with easy navigation. What do you dislike about Gladly? Like all of the softwares,sometimes has issues or bugs,for example double calls or ghost calls. What problems is Gladly solving and how is that benefiting you? Gladly allow us to help consumers in a easy way and to communicate and create task to different departments.

"Boosting Customer Support Efficiency"

What do you like best about Gladly? AI automation and fair distribution of tasks/tickets What do you dislike about Gladly? I just wish it can be opened in multiple tabs and just choose a specific tab where to assist customers via chat/sms What problems is Gladly solving and how is that benefiting you? Slow response times: With Gladly's intelligent routing and prioritization capabilities, incoming support requests are automatically directed to the most appropriate agent based on factors such ...

"Gladly Answers - Problem Populating in Compose Window"

What do you like best about Gladly? Gladly's strength lies in its timely responses to issues. Gladly treats everything like an immediate or urgent need, and they maintain regular contact until the problem is resolved. What do you dislike about Gladly? Sometimes it isn't easy to understand the verbiage in some of the help docs and reports. What problems is Gladly solving and how is that benefiting you? My company uses Gladly as its Customer Care communication platform (voice, email, chat, ...

"Great quality"

What do you like best about Gladly? Easy to use and understand. Very few IT issues. What do you dislike about Gladly? No issues as of yet, seems to be dependable. What problems is Gladly solving and how is that benefiting you? Converging all conversations into one platform is beneficial.

"Gladly works for me because I receive notifications about consumers."

What do you like best about Gladly? Gladly is like my secretary, when i need to do tasks in the near future i use task function instead of using an ordinary calendar. There is a lot of topics to use depending the situation. What do you dislike about Gladly? i receive tons of spam emails daily. if there is a solution for that issue soon, i will be more than happy to know. What i currently do is adding the topic named spam. What problems is Gladly solving and how is that benefiting you? To ...

"Easiest and most comfortable tool for CS"

What do you like best about Gladly? The easy it is to gather customer's info What do you dislike about Gladly? In this case the listing for last viewed items What problems is Gladly solving and how is that benefiting you? In this case we help customer find their information regarding purchases they don't confirmation for, or even get information regarding old interactions

"Best Interface Ever"

What do you like best about Gladly? The flexibility to communicate in many ways such as simple email or SMS What do you dislike about Gladly? I cant think of any. It works in every part of my day to day. What problems is Gladly solving and how is that benefiting you? n/a

"Plain and Simple friendly tool for beginners or advanced customer service agents."

What do you like best about Gladly? How fast and simple it has been through the time I've been using it and how little fails it has given, other than very little minor errors that do not necessarily affect my productivity. What do you dislike about Gladly? There are very few things, one of them would be that whenever you try to copy information from the tabs that are already filled it doesn't always work as intended. What problems is Gladly solving and how is that benefiting you? It is ...