Gladly Reviews in January 2025: User Ratings, Pros & Cons

"The best CRM"

What do you like best about Gladly? The usefulness in managing a customer's profile. The way the call system works, the topic section, everything is very easy to read, to understand where it is and remember it for subsequent calls. The Liveboards feature is increadibly useful in checking the trends to know when the peak hours are. It helps provide better customer support since we don't have to take very long filling information on customers. What do you dislike about Gladly? Sometimes there ...

"GOOD EXPERINCE"

What do you like best about Gladly? The interface its easy and friendly to use What do you dislike about Gladly? A couple of times i receive call when i was off calls What problems is Gladly solving and how is that benefiting you? Create profiles easier, collecting all the information neccesary to better assist customers

"i like the way is easy to find an link any task or profiles"

What do you like best about Gladly? Gladly is like the perfect cup of tea on a chilly morning. It's a customer service platform that's designed to make interactions smooth and delightful. Imagine a world where every customer query is met with ease, where teams seamlessly collaborate to provide top-notch support, and where customers leave feeling not just satisfied, but genuinely cared for. Gladly creates that world, fostering connections and making each interaction a memorable ...

"Gladly is a great system and glad my company uses it"

What do you like best about Gladly? The way that the system can be modified to fit the company What do you dislike about Gladly? There is nothing to dislike thus far. We use it everyday and everyday it gets a little easier to use. What problems is Gladly solving and how is that benefiting you? Calls are more efficient and has more perks than our recent system

"great"

What do you like best about Gladly? Gladly Answers because provide quick responses. What do you dislike about Gladly? glitches can cause delays in answering phone calls What problems is Gladly solving and how is that benefiting you? words to say with customers.

"As soon as you understand the app, Gladly will become more great/user friendly"

What do you like best about Gladly? All interactions are under one profile. No need to jump between profiles when dealing with one customer. Also, it's great that you can link one customer's profile with another! What do you dislike about Gladly? "topics" - it would've been better if the topic could've been typed out instead of selecting the topic out of a few that's pre selected! - other than that - Gladly is great What problems is Gladly solving and how is that benefiting you? Instead of ...

"Easy to use, it feels like social media interface"

What do you like best about Gladly? It is a easy platform, and makes the job more relax, i love working with gladly. What do you dislike about Gladly? I haven't had any bad experience with this tool. I think is amazing What problems is Gladly solving and how is that benefiting you? we have comunication with our customers, and is fast the way this tool work

"What a great product!"

What do you like best about Gladly? In the ever-evolving world of customer service, Gladly has emerged as a transformative force, empowering businesses to connect with their clientele on a deeper level. By prioritizing personalized interactions and fostering lasting relationships, Gladly redefines the customer service landscape, delivering exceptional experiences that drive loyalty and growth each and every day. At the heart of Gladly's success lies its holistic approach to customer ...

"Best Platform to Use"

What do you like best about Gladly? We are able to utilize this as a communication platform to colleagues that are not in the same location as us.It is very helpful and user friendly What do you dislike about Gladly? I don't think there is anything I dislike about it. What problems is Gladly solving and how is that benefiting you? It does reach outs for us to all of our drivers and employees.

"Glad to use Gladly. This is what any customer centric orgnaisation should use."

What do you like best about Gladly? 1) Very user-friendly when searching for customers using order details or customer shared details regarding orders the customer is contacting for. 2) Easy customer data are accessible. 3) The product section is segregated as per topic to get access to customer purchases. 4) Customer topics are generated particularly depending upon the reason for contact for each query which is helpful to solve a customer's issues easily. 5) The task can be assigned so ...