Gladly Reviews in January 2025: User Ratings, Pros & Cons

"Super friendly to use"

What do you like best about Gladly? Easy to find the ways to help customers. What do you dislike about Gladly? Some times is slow to use and takes long What problems is Gladly solving and how is that benefiting you? The constant use of platform allow me to help in the best way my customers

"Trainer using Gladly"

What do you like best about Gladly? The absolute ease of access and communications with clients, plus, all of the recorded replies. What do you dislike about Gladly? As of now, although short lived with the app, I have no complaints. What problems is Gladly solving and how is that benefiting you? It makes ease of access to clients so much easier.

"Awesome Sauce!"

What do you like best about Gladly? The Fact That You Can See The Customers That You Have Assisted. It is easy to use. The features are good , the email, the chat , the Sms feature and the conference feature. What do you dislike about Gladly? The calls that are transferred take a while to removed from the screen. What problems is Gladly solving and how is that benefiting you? Gladly solves all the tasks that are brought forth.

"Amazing CRM"

What do you like best about Gladly? It is very practical customer support tool What do you dislike about Gladly? Sometimes I would like more personalization. What problems is Gladly solving and how is that benefiting you? It keeps track of the consumers I attend

"Gladly Review"

What do you like best about Gladly? I like that Gladly is very easy to use and that it always looks like it has answers for every question my customers ask I also like the layout because it is simple and easy to navigate What do you dislike about Gladly? I wouldn't say I like that sometimes the information moving back and forward from the other website we use (zingtree) does not get adequately imported into each other, and that confuses me when finishing my interactions What problems is ...

"Gladly the easiest tool to use"

What do you like best about Gladly? That you can see the number of calls and emails so you can have an idea if its back 2 back or not What do you dislike about Gladly? That it doesn't let you time between the calls, and you can't change the color of the gladly, i wanted pink What problems is Gladly solving and how is that benefiting you? At least it doesn't have an income call until yo clicked on close and next

"Loved GLADLY"

What do you like best about Gladly? Loved all of the content and speakers that attended. It is a way to get motivated for your team. I met great people and learned so much, thank you! Ease of Use What do you dislike about Gladly? No cons, personally for me it was what I was looking for. What problems is Gladly solving and how is that benefiting you? We have all records from previous cases and we can handle calls fasters

"Very easy to use"

What do you like best about Gladly? Texting and talking to people is awesome we could send images and videos, and I can provide good customer service. I use it daily and is also really easy to intergrate with it. What do you dislike about Gladly? Do not have one at the moment, but it has been very useful for me till now. What problems is Gladly solving and how is that benefiting you? Helps me resolve the issue of any consumer and also helps me keep Data for future calls or emails that come ...

"Great for finding answers when working fast."

What do you like best about Gladly? How easy it is to navigate through the system, very easy to use and very usefull. What do you dislike about Gladly? Can glitch out sometimes when using it. Sometimes the phone keeps ringing. What problems is Gladly solving and how is that benefiting you? It benefits me in my everyday work day with helping me find the answers quickly.

"Gladly is great."

What do you like best about Gladly? How we can keep track of the information from the clients. What do you dislike about Gladly? Nothing at the moment, everything is great. What problems is Gladly solving and how is that benefiting you? To find the client information and easy to contact them via phone.