Gladly Reviews in January 2025: User Ratings, Pros & Cons

"Gladly Is all rounder as MAXWELL."

What do you like best about Gladly? The liveaboard platform is user-friendly and requires responses during chat interactions. The process of checking liveaboards is simple, and handling phone calls, emails, or chats is effortless. Additionally, the feature that displays customer information upon accepting an interaction is convenient, making it easy to identify incoming calls. What do you dislike about Gladly? In terms of criticisms, I am not fond of the problems that arise when using two ...

"Smooth"

What do you like best about Gladly? helps with customer satisfaction, communication and metrics tracking. also help with reporting and monitoring. Makes our job easier as a customer service specialist What do you dislike about Gladly? can improve on better responses, suggestions, key objectives, monitoring, better routing with more key points or suggestions to better customer communication. What problems is Gladly solving and how is that benefiting you? customer communication, reporting, ...

"Excellent System"

What do you like best about Gladly? I really appreciate the predetermined answers and hints about our company policies and procedures. This really helps me to enhance my work development. What do you dislike about Gladly? It usually has some glitches and is easily saturated when there;s a lot of traffic on the queues. What problems is Gladly solving and how is that benefiting you? It's solving the time deficit by placing templates I can use to better assist with my interactions.

"Friendly in all ways"

What do you like best about Gladly? That fact, how easy and self-explanatory it is to use gladly, there is always the information you need a click away from you within Gladly itself, an excellent tool to work with. What do you dislike about Gladly? I considered it does not have any downsides on its own because it may depend on the information provided to the gladly system. What problems is Gladly solving and how is that benefiting you? It allows me assist customer either via phone call, ...

"It a very nice expirence and helpful"

What do you like best about Gladly? that gladly is very easy to use and very helpfull with the agent that uses it evary date What do you dislike about Gladly? all is perfect verey easy to understand. What problems is Gladly solving and how is that benefiting you? we help the customer at a store

"It is an impressive tool"

What do you like best about Gladly? I like that the system is easy and user friendly, which makes it easy for us to interact with the customer. Reviewing calls is very simple, doing couching is very simple, as well as when intervening with the client. What do you dislike about Gladly? The reports that it gives us are sometimes very difficult to get information that one needs, it should have a tool that allows us to customize the report that we need to get What problems is Gladly solving and ...

"My Awesome Gladly Experience"

What do you like best about Gladly? Reporting, Monitoring, Answering, and catering to conversations. What do you dislike about Gladly? The timestamp since we can't check as to when the last message was sent. What problems is Gladly solving and how is that benefiting you? For better customer experience, it gives us multichannel where members can reach out to us. Also, it improves the agents skill since they can now handle more than 1 channel.

"you rock"

What do you like best about Gladly? The info you provide is always helpful in meeting my goal. For example, it brings up suggestions on how to best handle my calls, as well as provides me with a knowledge base that I can use to educate my consumer on things such as policies and procedures; thanks for being there; your product is just helpful when it comes to earning my quality bonus What do you dislike about Gladly? I really cannot complain, but If I could provide constructive criticism ...

"Great Work Application"

What do you like best about Gladly? We like Glad because it is connected to other applications. Also, it is easy to navigate and super efficient. What do you dislike about Gladly? Sometimes, when you link external customers, your cursor will go to the beginning of your greeting, and you have to be careful to proofread, or you will send a customer a mixed up message. Your greeting will be at the bottom of your message. Otherwise, Glady is a great tool. What problems is Gladly solving and how ...

"Gladly so Far"

What do you like best about Gladly? The best advantage is that you can be on the phone and can have access to whatever the customer has chat, this is a feature that not all the systems allow you to have, is wonderful! What do you dislike about Gladly? I dislike that when I need to call someone out or call it I need to be inside someone's profile, it may be just me but calling out sometimes is a bit tricky, especially if you are not working with a customer in particular. What problems is ...