Gladly Reviews in January 2025: User Ratings, Pros & Cons

"Gladly - Tool to organize your customers"

What do you like best about Gladly? RULES! This is something we can use to manage our inboxes in cases that we will encounter exceptional cases every season on our account like super high volume on some of our channels and rules to make sure we filter out conversations that are really important to be answered. What do you dislike about Gladly? Reporting - There are still improvements that can be done with the reporting, especially with the rules that can be applied in a specific report. ...

"Comprehensive and User Friendly"

What do you like best about Gladly? Gladly is very user-friendly and makes interacting with customers a breeze. I love how integrated everything is and how easy it is to navigate between inboxes. What do you dislike about Gladly? I don't like that it censors the word "weed" as I help customers with lawn care. What problems is Gladly solving and how is that benefiting you? Gladly put all customers in one area and lets us filter by inbox which is very helpful and timesaving.

"A gladly review"

What do you like best about Gladly? The great thing about Gladly is that it's easy for people who are new to the contact center industry to adjust because there are simple ways to address any client problems and a page where you can study all the company's procedures. What do you dislike about Gladly? The only concern about it is you can hear a ring sound that means there is an incoming call but there wasn't anything message popping up or button to accept the call. What problems is Gladly ...

"Very easy going"

What do you like best about Gladly? It is really simple to use; it walks you through the process and provides all the necessary information. Love that everybody gets to see all the consumers that u assisted What do you dislike about Gladly? I like everything about it, and it all works great. I wouldn't change anything you're always able to find everything you need see liveaboards & agents that are signed in & also the times What problems is Gladly solving and how is that benefiting you? To ...

"Customer Service Respresentive"

What do you like best about Gladly? Gladly is more organized and it is all at your fingertips the information needed to know about the consumer/customer. You can also review the voice calls in case you have to go back when a customer calls in and keeps all information organized. What do you dislike about Gladly? I do not see any negative dislikes about Gladly since I have been using it for a while now. I believe there is nothing negative to talk about Glady and what else can be done to ...

"The first CRM that is user & customer friendly!"

What do you like best about Gladly? I love that it is not a ticketing system like zendesk or gorgias. It visually is user friendly and is great to look at the entire customer journey, especially with the new loop integration. What do you dislike about Gladly? I do not like that we have to assign a topic to every encounter essentially SPAM. What problems is Gladly solving and how is that benefiting you? Gladly is helping us improve the customer journey by organizing customer information in a ...

"A great way to communicate a service between customers and agents!"

What do you like best about Gladly? The most i like about Gladly, is that I can offer a better service, and faster than others, this is a great option if you are interested in providing the best service. What do you dislike about Gladly? In this case, the only thing that I do not like about Gladly, is when I am trying to use my phone and the mail button, sometimes it does not work. Besides of it, it's perfect! What problems is Gladly solving and how is that benefiting you? Gladly is helping ...

"As a Supervisor in customer service this tool has helped me improve in some areas of my daily tasks."

What do you like best about Gladly? Gladly is very helpful in communicating with our consumers through multiple channels such as email, phone, social media, and chat. Gladly aims to improve the customer experience and streamline customer support operations for businesses. What do you dislike about Gladly? The downside of Glaldy could be the concerns about data privacy and security for a business when using a third-party platform. Businesses should be sure to thoroughly review Glaldy's ...

"because it help us to improve our daily work"

What do you like best about Gladly? This is so easy to use, that even if you haven't used this program before, is a great way of starting in the customer service environment and this makes our job easier What do you dislike about Gladly? Sometimes the customer info is not in the system but we can located fast if you the amount of information we have available, as the phone number, email or even just the address What problems is Gladly solving and how is that benefiting you? To make the work ...

"Gladly is a comprehensive, easy to use, convenient way to communicate effectively with our clients!"

What do you like best about Gladly? I like how efficient Gladly is. It is so easy to connect with our customers quickly. What do you dislike about Gladly? We some times have difficulty getting our calls to transfer to other available agents, but this may be due to the phones that we use, not the actual program. What problems is Gladly solving and how is that benefiting you? Gladly allows us to communicate with our clients. The program is super easy to use!