Gladly Reviews in January 2025: User Ratings, Pros & Cons

"Great Team Customer Support"

What do you like best about Gladly? We just completed our Implementation and it was very smooth, the smoothest, The SUpport was amazing and the platform is very user-friendly. I getting feedback from my team that they are excited and loving the experience What do you dislike about Gladly? None so far. Everything has been great. All systems are GO. I look forward to working with our Customer Success Support. There is always room to improve Reporting with any platform but so far, the Out of ...

"Gladly review"

What do you like best about Gladly? I like its visuals. colors, clean format and easy to follow. Very well planned out What do you dislike about Gladly? I have not found anything wrong with it yet What problems is Gladly solving and how is that benefiting you? it facilitates migrating customers information to my process

"its great to use and simple"

What do you like best about Gladly? is easy and makes me feel important because is great What do you dislike about Gladly? i dont silike anything i think is great and i dont think nobody would not like it What problems is Gladly solving and how is that benefiting you? to help customers when they call

"I'm impressed how Gladly really nails customer communication"

What do you like best about Gladly? Gladly's omnichannel approach has really improved our customer service experience. Its centralized inbox allows agents to manage all customer interactions from different channels in a single view. This has significantly reduced response times and increased agent efficiency, while also providing a more personalized experience for our customers. What do you dislike about Gladly? I find the pricing structure to be somewhat confusing. The different tiers and ...

"It so useful and so easy to use"

What do you like best about Gladly? The way that everything is connected and how you access everything What do you dislike about Gladly? It can get complicated or you can get lost if you don't pay attention What problems is Gladly solving and how is that benefiting you? The way that it connects me with the customer and all the history on each customer

"Improve Employee experience with Thankful"

What do you like best about Gladly? I like how easy it was to set up. Also You get two agents designated to you. That offer amazing support and guidance What do you dislike about Gladly? Reporting was tough at first. But they have greatly improved the analytics pages. What problems is Gladly solving and how is that benefiting you? They are allowing us to respond to customers sooner and freeing up our agents to focus on more complex and creative task instead of the mundane ones.

"Great CRM!"

What do you like best about Gladly? The most helpful feature about Gladly is the ability to reassign tasks as the task is updated. I like that it can work interchangeably between teams and departments. What do you dislike about Gladly? I do not like that there is no external notification (email or desktop) regarding comments or updates to tasks. I think if there was an external notification it would keep more eyes on tasks. What problems is Gladly solving and how is that benefiting ...

"All in one tool - Gladly"

What do you like best about Gladly? I love how you are able to integrate all of your tickets from chat, SMS, phone, and email into a single ticket in gladly. You can eventually read every previous interaction with the customer as long as you integrate the email to the tool. This type of capability, as opposed to other tools with distinct tickets from different channels of reach out, helps our customer care in providing rapid assistance to customers. What do you dislike about Gladly? You ...

"Its intuitive and easy to use so i am happy with the site"

What do you like best about Gladly? its easy to use and navigate, good design, i wish gladly dark mode could be added but i don't really have complaints with gladly. i think its a good tool. I am satisfied with operating wtih gladly What do you dislike about Gladly? I wish a dark mode could be added that would be very helpful, i wish there were an option to delete notes for when you accidentally show them to the customer but its fine if that is not added What problems is Gladly solving and ...

"It has been a very efficient experience"

What do you like best about Gladly? I like the functions in Gladly and everything is all on one screen. You have your answers and all the other functions. What do you dislike about Gladly? The least helpful is the topics, we have very limited number of them available on our side. What problems is Gladly solving and how is that benefiting you? Gladly is an amazing platform, I have never any issues while using the platform and everyone in our team is enjoying the use of Gladly.