Freshchat Reviews in January 2025: User Ratings, Pros & Cons

"Run your business with Freshworks CRM."

What do you like best about Freshworks? It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups.

"Best support app we have used"

What do you like best about Freshchat? The most liked feature was the ease of using the tool- frontend and backed both What do you dislike about Freshchat?

"It definitely helps in providing great customer experience"

What do you like best about Freshchat? The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.

"Interactive Chatbot Builder"

What do you like best about Freshchat? I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, Knowledge base articles, Video links and whatnot. I consider it as one of the most powerful chatbot builder

"customer experience is exceptional"

What do you like best about Freshchat? The food is always fresh and delicious, recommendation is very helpful What do you dislike about Freshchat?

"Excellent mobile Business messaging Application."

What do you like best about Freshchat? The fact tha you can conect with your clients and coworkers on the same platform. What do you dislike about Freshchat?

"A knowledge-based ticketing system to improve customer experience"

What do you like best about Freshchat? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.

"A good and friendly tool that can be improved in some areas"

What do you like best about Freshchat? WhatsApp Integration was an important milestone for our support routines development, and we manage conversations easily, so our new members can help users quickly.

"BoyanS Review"

What do you like best about Freshchat? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well

"Freshdesk has made our workflow easier"

What do you like best about Freshchat? The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time