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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in January 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

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Showing 251-260 out of 630

RK

Raman K

07/14/23

4.5 out of 5

"Awesome Tool for Support"

What do you like best about Freshchat? Allows is to easily manage our chat support with our customers and ticket raising is easier. What do you dislike about Freshchat?

SA

Satish A

07/14/23

4.5 out of 5

"Freshchat is easier to use and navigate, it simplifies our job"

What do you like best about Freshchat? Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes

JM

Joseph M

07/13/23

4.5 out of 5

"Freshchat is lively to work with."

What do you like best about Freshchat? Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.

FN

Felipe N

07/07/23

4.5 out of 5

"Complete and secure system."

What do you like best about Freshchat? The simplicity of using the system, has clear and very safe options. Very different from what we had before. What do you dislike about Freshchat?

AU

Anonymous User

05/17/23

4.5 out of 5

"Seamless and User-Friendly: A Game-Changing System"

What do you like best about Freshchat? From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.

IV

Isabella V

05/16/23

4.5 out of 5

"Omnichannel"

What do you like best about Freshchat? Gosto da centralidade das informações e de ter tudo em um só lugar. O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.

AU

Anonymous User

05/16/23

4.5 out of 5

"It's great but can be so much better"

What do you like best about Freshchat? Reliable and efficient. Bugs are less if you don't have a lot of automations What do you dislike about Freshchat?

AU

Anonymous User

04/18/23

4.5 out of 5

"Great app"

What do you like best about Freshchat? Ability to send canned responses and also its quick and efficient What do you dislike about Freshchat?

GG

Gregor G

04/06/23

4.5 out of 5

"A powerful chat platform that can be used in various use case from live chat to automated chat bot."

What do you like best about Freshchat? It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.

AL

Aravindhan L

04/05/23

4.5 out of 5

"Freshchat is very useful and advanced tool which organizes all the chat channels in one place."

What do you like best about Freshchat? Bot capability and ease of use as a product. What do you dislike about Freshchat?